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Francis, Berther and Alfreed (Spanish Version)
Maister, David H.; Foote, John P.; Doyle, ShaunaCase HBS-606S01Service and Operations ManagementEn una gran agencia de publicidad, una campaña para una cuenta importante desarrolla problemas en el último minuto, y la campaña debe ser rehecho. El supervisor de la dirección debe determinar lo que salió mal, quién era el culpable, y qué hacer al respecto.Starting at €8.20
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Halton Recycling, Ltd.
Carol Prahinski; Ying FanCase IVEY-9B07D009-EService and Operations ManagementThe operations manager at Halton Recycling was becoming increasingly dissatisfied with the inefficiency caused by its three-streamed recycling system. City Hall aimed to increase the current 35 per cent waste diversion rate to the provincial goal of 60 per cent within three years. The operations manager wondered if the single-stream operation would contribute to a cost reduction and an efficiency improvement, providing the company with significan...Starting at €8.20