Search results
-
Florida Ice and Farm: sustainability champion from an emerging economy (B)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794B_E-EService and Operations ManagementCase B describes the implementation of the strategy to use in FIFCO triple between 2009-2011, showing positive results as well as savings in several areas. Additionally, the case focuses on three of the twelve triple objectives of utility: responsible consumption, the volunteer program and neutral water. At the close of the case, Ramón Mendiola facing the following challenge: should consolidate triple useful strategy in the organization or expand...Starting at €5.74
-
The Transit Point Experiment (Spanish version)
Hammond, Janice H.; Kelly, MauraCase HBS-615S09Service and Operations ManagementMerloni Elettrodomestici is a leading Italian manufacturer of domestic appliances. In 1986, an exposition for Merloni customers is scheduled at its Milano regional warehouse. During the two-month period preceding the event, when the warehouse must be free of inventory, the company conducts a "transit point" experiment. Each day, a truckload of products from the company's central warehouse is sent to Milano, where it is immediately transferred to ...Starting at €8.20
-
Defining Your Operating Model: Make IT a Strategic Asset by Developing a Clear Vision of the Role of IT
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3592BC-EService and Operations ManagementMany firms have not addressed the key question of how they want to profit and grow, and how IT can help create their platform. IT savvy firms, on the other hand, clarify what they are trying to do with IT by defining an operating model. In this chapter, Weil and Ross look at IT systems as tools for integration and standardization of business processes rather than an end solution. Using examples of companies like P&G, PepsiAmericas, and ING Direct...Starting at €8.20
-
Revamping Your IT Funding Model: Extract More Value from Your IT Investments
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3593BC-EService and Operations ManagementWith the average firm spending over two thirds of its IT budget just on maintaining operating systems, it's vital that companies begin rethinking how they track and manage their IT funds. In this chapter, Weil and Ross provide extensive guidelines on how companies can compose an effective IT funding model. They stress the importance of establishing IT priorities and monitoring the risks and rewards of current and past investments. This chapter wa...Starting at €8.20
-
Building a Digitized Platform: A Journey to Increased Value from IT
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3594BC-EService and Operations ManagementAs your company begins to expand, whether domestically or internationally, it is important that standardized systems are organized for all branches to maintain efficiency. To do this, your company has to build a digitized platform which focuses on three main areas: a shared IT infrastructure, consolidated data centers, and enhanced IT governance. In this chapter, Weil and Ross outline four stages of organizational learning that must take place in...Starting at €8.20
-
Allocating Decision Rights & Accountability: Elements of Effective IT Governance
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3595BC-EService and Operations ManagementEvery firm, at some level, needs a digitized platform, or integrated set of electronic business processes, to operate effectively. The only way to deliver a digitized platform--and superior business value from IT--is to design IT decision rights and accountabilities so that daily decisions about IT support the firm's strategic goals. In this chapter, the authors explain the importance of transparency in IT governance and describe how a firm's gov...Starting at €8.20
-
Florida Ice and Farm: campeón de sostenibilidad en una economía emergente (A)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794_SService and Operations ManagementEl caso A se centra en la historia de la compañía líder en cerveza y bebidas no alcohólicas en el mercado costarricense, Florida Ice & Farm, desde que Ramón Mendiola asume la posición de director general en el 2003. Tras implementar una serie de cambios de estructura, personal y cultura en la organización, en el 2008 Ramón establece un nuevo reto: la triple utilidad pues quería medir resultados no sólo en terminos económicos, sino también en valo...Starting at €8.20
-
Florida Ice and Farm: sustainability champion from an emerging economy (A)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794_E-EService and Operations ManagementThe case A focuses on the history of the world's leading beer and soft drinks in the Costa Rican market, Florida Ice & Farm, since Ramon Mendiola assumes the position of CEO in 2003. After implementing a series of changes in structure, personnel and culture in the organization, in 2008 Ramon sets a new challenge for the triple utility wanted to measure results not only in economic terms but also in social and environmental value. This case descri...Starting at €8.20
-
Transforming IT from Strategic Liability to Strategic Asset
Weill, Peter; Ross, Jeanne W.Book Chapter HBS-3581BC-EService and Operations ManagementIn this day and age, it is impossible to successfully run a business without an effective system for tracking performance. But IT savvy firms take things a step further, building digitized platforms that leverage IT to consistently elevate firm performance. As Weil and Ross point out, simply having an IT system and someone to run it does not set your company up for success. In this chapter, they discuss major problems plaguing IT services and out...Starting at €8.20
-
Florida Ice and Farm: campeón de sostenibilidad en una economía emergente (B)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794B_SService and Operations ManagementEl caso B describe la implementación de la estrategia de triple utilidad en FIFCO entre el período 2009-2011, mostrando los resultados positivos así como ahorros en diversas áreas. Adicionalmente, el caso se enfoca en tres de los doce objetivos de la triple utilidad: consumo responsable, el programa de voluntariado y agua neutral. Al cierre del caso, Ramón Mendiola enfrenta el siguiente desafío: deberá consolidar la estrategia de triple utilidad ...Starting at €5.74