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Singapore Post Ltd.: Recurrent Service Failures - Teaching Note
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaTeaching Note IVEY-8B19D021-EService and Operations ManagementTeaching note for product 9B19D021.Starting at €0.00
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Singapore Post Ltd.: Recurrent Service Failures
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaCase IVEY-9B19D021-EService and Operations Management, StrategyFor 160 years, Singapore Post had been one of Singapore’s main postal service providers, delivering trusted and reliable postal services to homes and businesses. However, in 2019, Singapore Post was plagued by recent service lapses and operational problemStarting at €8.20
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Henry Spots a Problem at Sunshine O.J. (B)
Fairchild; Gregory B.; Maiden; Stephen E.Case DARDEN-OM-1615-EService and Operations ManagementThe B case in this series picks up after the protagonist; Henry Franklin; has delivered his recommendation to use “first in; first out” (FIFO) accounting to the management of Sunshine O.J. (Sunshine). CEO Don Sanchez is impressed with Franklin’s idea and asks him and his boss; Virginia Silverstein; to look into another problem at the company: inventory stockouts.Starting at €5.74
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Henry Spots a Problem at Sunshine O.J. (B) - Teaching Note
Fairchild; Gregory B.; Maiden; Stephen E.Teaching Note DARDEN-OM-1615TN-EService and Operations ManagementTeaching note for product OM-1615Starting at €0.00