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The Risk Management Foundation of the Harvard Medical Institutions, Inc.
Bohmer, Richard; Bradley, Stephen P.; Kindred, NatalieCase HBS-610014-EService and Operations ManagementThrough its uniquely proactive approach to medical malpractice risk management, the Risk Management Foundation has decreased claims-and premiums-for the Harvard hospitals it insures. The RMF is the captive medico-legal insurer of the Harvard medical institutions and affiliated physicians. Over the last two decades, through a combination of active legal defense and medical error prevention, The RMF has successfully controlled the medico-legal cost...Starting at €8.20
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Newton-Wellesley Hospital
Bohmer, Richard; Kindred, NatalieCase HBS-609088-EService and Operations ManagementHow will Newton-Wellesley Hospital (NWH) preserve its private practice tradition while remaining effective and competitive in a healthcare industry demanding increasing integration between physicians and hospitals? This is the decision facing Newton-Wellesley Hospital president Mike Jellinek in 2009, as several trends-higher costs and lower revenues, shifting workforce demographics, and changing reimbursement models-threaten to disrupt NWH's orga...Starting at €8.20
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Cancer Treatment Centers of America (A)
Herzlinger, Regina E.; Kindred, NatalieCase HBS-313012-EService and Operations ManagementCancer Treatment Centers of America (CTCA), a U.S. network of four privately owned oncology focused factory hospitals, was weighing options for growth. CTCA was entirely cancer focused and specialized in treating patients with complex and advanced-stage cancers, who were reached through advertising its integrative, team-based approach to care. CEO Stephen Bonner needed to decide whether to focus future expansion on building additional full-scale ...Starting at €8.20
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Five Pillars for Doing Business in Africa
Mudida, Robert; Lago Esteban, AlejandroArticle ART-2670-EEconomics, Service and Operations Management, StrategyCompanies around the world are setting their sights on Africa as a new frontier for business. However, as with other emerging economies, African ones are tricky to navigate for the uninitiated. This article introduces the five pillars that companies need to consider in the African context. First the authors highlight the main macroeconomic trends; then they present a road map for companies planning to enter African markets. They draw on personal ...Starting at €8.20
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Agero: Enhancing Capabilities for Customers
Simons, Robert L.; Kindred, NatalieCase HBS-113001-EService and Operations ManagementThis case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group frStarting at €8.20
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Agero: Enhancing Capabilities for Customers, Teaching Note
Simons, Robert L.; Kindred, NatalieTeaching Note HBS-114093-EService and Operations ManagementTeaching Note for 113001Starting at €0.00
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Lowell General Physician Hospital Organization
Bohmer, Richard M. J.; Kindred, NatalieCase HBS-612016-EService and Operations ManagementThis case focuses on the Alternative Quality Contract (AQC), a novel payment program designed to incentivize providers to deliver less costly, high quality health care. Under the AQC, offered by Blue Cross Blue Shield of Massachusetts, providers received a fixed-dollar budget to cover all care provided to a specific patient population, as well as incentive payments for quality. The AQC was piloted in 2009 by a handful of provider organizations, i...Starting at €8.20
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Cinco pilares para hacer negocios en África
Mudida, Robert; Lago Esteban, AlejandroArticle ART-2670Economics, Service and Operations Management, StrategyÁfrica está cada vez más en el punto de mira de las empresas. Es la nueva frontera de los negocios, pero, como ocurre con otras regiones emergentes, los no iniciados necesitan un mapa. Este artículo presenta los cinco pilares de la actividad empresarial en el contexto africano. Tras detenerse en las principales tendencias macroeconómicas, los autores ofrecen una hoja de ruta para la entrada en los mercados del continente. La propuesta es fruto de...Starting at €8.20
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África: un continente de oportunidades
Mudida, Robert; Lago, Alejandro; Ariño, Africa; Ovadje, FrancaDossier DOS-24Leadership and People Management, Service and Operations Management, StrategyÁfrica es un continente cada vez más atractivo, pero requiere una hoja de ruta para adentrarse en él.Starting at €15.00
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Africa: Avenues to Growth
Mudida, Robert; Lago, Alejandro; Ariño, Africa; Ovadje, FrancaDossier DOS-24-ELeadership and People Management, Service and Operations Management, StrategyAfrica is streets ahead of where it was a decade ago. Navigate the complexities of the continent with this dossier.Starting at €15.00