Search results
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Genzyme Center (C)
Toffel, Michael W.; Sesia, AldoCase HBS-610010-EService and Operations ManagementGenzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning that the building as planned would likely earn a LEED Silver rating, an intermediate score in the LEED green building rating scheme, the CEO charged the building team with exploring opportunities that would enable the building to earn the highest rating, LEED Platinum. Five additional green bui...Starting at €5.74
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The Container Store
Sandino, Tatiana; Ton, Zeynep; Sesia, AldoCase HBS-116020-EService and Operations ManagementThe Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first and its co-founder and CEO Kip Tindell practices Conscious Capitalism. Since it beginnings in 1978, TCS grew to a chain of around 70 stores located in over 20 states by 2013. Tindell believed TCS's employee-first culture and the seven Foundation Principles, which guided the company, were what d...Starting at €8.20
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Shiftsmart: Redefining Job Access and Labor Management
Laseter, Timothy M.; Sesia, AldoCase DARDEN-OM-1762-EService and Operations ManagementIn January 2022, Shiftsmart cofounder and CEO Aakash Kumar wanted to capitalize on the company’s momentum. Shiftsmart connected workers on a shift-by-shift basis to some of the world’s largest corporations and government agencies. Fractionalizing traditional jobs into shifts was profoundly disrupting the idea of labor. At the time, the company operated in three verticals—Retail Insights, Flexible Contact Centers, and Convenience Retail. Kumar was...Starting at €8.20
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Re:Build Manufacturing—Reimagining the Conglomerate
Laseter, Timothy M.; Sesia, AldoCase DARDEN-OM-1757Service and Operations ManagementIn October 2021, Miles Arnone, CEO of Re:Build Manufacturing (Re:Build), was thinking about Re:Build’s next acquisition. Arnone contemplated the pros and cons of each of three candidate companies as he prepared for a discussion with his colleagues. His asStarting at €8.20
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Cerrar el ciclo de feedback del cliente
Markey, Rob; Reichheld, Fred; Dullweber, AndreasArticle HBS-R0912CService and Operations ManagementAl darse cuenta de que la retención de clientes es más importante que nunca, las empresas han incrementado sus esfuerzos para escuchar a los clientes. Sin embargo, muchos luchan para convertir sus resultados en las recetas prácticas para los empleados de cara al cliente. Algunas compañías están abordando ese desafío, dicen tres consultores de Bain & Company, mediante la creación de circuitos de retroalimentación que se inician en la primera línea...Starting at €8.20
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Rivian Charging Ahead - Teaching note
Laseter, Timothy M.; Thomas, Doug; Sesia, AldoTeaching Note DARDEN-OM-1749TNService and Operations ManagementTeaching note for product OM-1749Starting at €0.00
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Re:Build Manufacturing—Reimagining the Conglomerate
Laseter, Timothy M.; Sesia, AldoCase DARDEN-OM-1757-EService and Operations ManagementIn October 2021, Miles Arnone, CEO of Re:Build Manufacturing (Re:Build), was thinking about Re:Build’s next acquisition. Arnone contemplated the pros and cons of each of three candidate companies and anticipated discussing with his colleagues the resultsStarting at €8.20
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Closing the Customer Feedback Loop
Markey, Rob; Reichheld, Fred; Dullweber, AndreasArticle HBS-R0912C-EService and Operations ManagementRealizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that challenge, say three Bain & Company consultants, by creating feedback loops that start at the front line. They forgo elaborate, centralized feedback mechanisms in favor of quickly pollin...Starting at €8.20
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Genzyme Center (A)
Toffel, Michael W.; Sesia, AldoCase HBS-610008-EService and Operations ManagementGenzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning that the building as planned would likely earn a LEED Silver rating, an intermediate score in the LEED green building rating scheme, the CEO charged the building team with exploring opportunities that would enable the building to earn the highest rating, LEED Platinum. Five additional green bui...Starting at €8.20
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Genzyme Center (B)
Toffel, Michael W.; Sesia, AldoCase HBS-610009-EService and Operations ManagementGenzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning that the building as planned would likely earn a LEED Silver rating, an intermediate score in the LEED green building rating scheme, the CEO charged the building team with exploring opportunities that would enable the building to earn the highest rating, LEED Platinum. Five additional green bui...Starting at €5.74