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Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-616S01Published: Oct 25, 1993Reviewed: Jul 3, 1997Format: PDFPages: 25Language: Spanish - Article
How Operational Innovation Can Transform Your Company (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0404EPublished: Apr 1, 2004Reviewed: Jan 31, 2002Format: PDFPages: 9Language: Spanish - Article
Process Audit (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0704HPublished: Apr 1, 2007Reviewed: Jan 5, 2012Format: PDFPages: 13Language: Spanish