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- Case
From Concept to Production (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-606S20Published: Apr 1, 1988Reviewed: Apr 1, 1991Format: PDFPages: 21Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: PDFPages: 33Language: English - Case
Booh Food (A): El lanzamiento
Collection: San Telmo (España)Ref.: IIST-PI-214Published: Mar 11, 2021Format: PDFPages: 18Language: Spanish - Case
Booh Food (B): La evolución
Collection: San Telmo (España)Ref.: IIST-PI-215Published: Mar 11, 2021Format: PDFPages: 10Language: Spanish - Teaching Note
BOOH FOOD (A): EL LANZAMIENTO BOOH FOOD (B): LA EVOLUCIÓN NOTA PARA EL PROFESOR
Collection: San Telmo (España)Ref.: IIST-PITN-214-215Published: May 1, 2021Format: PDFPages: 14Language: Spanish - Book Chapter
Truth Number 3: It's Not Your Employees' Fault--How to Design a Customer Service Model That Doesn't Depend on Heroes
Collection: HBSP (USA)Ref.: HBS-8924BC-EPublished: Feb 7, 2012Format: PDFPages: 34Language: English - Book Chapter
Getting Bigger: Customer Service Mastery--A Stepping-Stone to Business Growth
Collection: HBSP (USA)Ref.: HBS-8931BC-EPublished: Feb 7, 2012Format: PDFPages: 43Language: English - Article
How Operational Innovation Can Transform Your Company (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0404EPublished: Apr 1, 2004Reviewed: Jan 31, 2002Format: PDFPages: 9Language: Spanish - Article
Process Audit (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0704HPublished: Apr 1, 2007Reviewed: Jan 5, 2012Format: PDFPages: 13Language: Spanish