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- Teaching Note
Singapore Post Ltd.: Recurrent Service Failures - Teaching Note
Collection: Ivey Business School (Canada)Ref.: IVEY-8B19D021-EPublished: Nov 15, 2019Reviewed: Nov 15, 2019Format: PDFPages: 11Language: English - Case
Shouldice Hospital Ltd.
Collection: HBSP (USA)Ref.: HBS-683068-EPublished: Apr 25, 1983Reviewed: Jun 2, 2003Format: PDFPages: 18Language: English - Teaching Note
Eólica de Composites, S.A. (ECSA) - Teaching Note
Collection: IESE (España)Ref.: ASNT-12-EPublished: Feb 14, 2011Format: PDFPages: 9Language: English - Article
Putting the Service-Profit Chain to Work (HBR Classic)
Collection: HBSP (USA)Ref.: HBS-R0807L-EPublished: Jul 1, 2008Format: PDFPages: 14Language: English - Article
Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0807LPublished: Jul 1, 2008Reviewed: Jan 17, 2007Format: PDFPages: 11Language: Spanish - Case
Fairfield Inn (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-616S02Published: Jun 30, 1989Reviewed: May 21, 1993Format: PDFPages: 24Language: Spanish - Case
Cinemex (Spanish version)
Collection: HBSP (USA)Ref.: HBS-803S04Published: Nov 24, 1997Reviewed: Dec 7, 1999Format: PDFPages: 29Language: Spanish - Case
Benetton (A) (Spanish version)
Collection: HBSP (USA)Ref.: HBS-602S19Published: Aug 9, 2002Format: PDFPages: 25Language: Spanish - Book Chapter
Engineer Ownership Through Anticipatory Management: Address Employee and Customer Needs Before They Arise
Collection: HBSP (USA)Ref.: HBS-3830BC-EPublished: Dec 9, 2008Format: PDFPages: 36Language: English - Book Chapter
Sustain Your Success: Foster Employee and Customer Ownership to Lock in Success
Collection: HBSP (USA)Ref.: HBS-3832BC-EPublished: Dec 9, 2008Format: PDFPages: 39Language: English