Search results
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Streaming Over Broadband: Why Doesn't My Netflix Work
Greenstein, Shane; Norris, MichaelCase HBS-616007-EService and Operations ManagementIn late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them?Starting at €8.20
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Viacom: Democratization of Data Science
Greenstein, Shane; Snively, ChristineCase HBS-618016-EService and Operations ManagementIn two short years, Viacom's Data Science & Advanced Analytics team built a web platform called Science Central that allowed employees from Viacom's 20+ cable networks to access television audience insights through three data science apps. In the past, employees would have approached the team to carry out these requests. Vice President of Data and Audience Development Fabio Luzzi, who oversaw the 10-person team, believed that making data science ...Starting at €8.20
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IBM Watson at MD Anderson Cancer Center
Greenstein, Shane; Martin, Mel; Agaian, SarkisCase HBS-621022-EService and Operations ManagementAfter discovering that their cancer diagnostic tool, designed to leverage the cloud computing power of IBM Watson, needed greater integration into the clinical processes at the MD Anderson Cancer Center, the development team had difficult choices to make. The Oncology Expert Advisor tool used a combination of machine learning and the latest cancer care research to make recommendations to clinicians in the field. Was automated cancer diagnosis the...Starting at €8.20
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Light Fantastic (Spanish version)
Salzhauer, AmyArticle HBS-F0410FService and Operations ManagementSolid-state is the first new lighting technology in 100 years. Soon it may drastically reduce your costs.Starting at €8.20
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Way Faster Than a Speeding Bullet (Spanish version)
Salzhauer, AmyArticle HBS-F0504MService and Operations ManagementFemtosecond lasers will revolutionize processes in a variety of industries.Starting at €8.20
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Facebook: The First Ten Years
Greenstein, Shane; Iansiti, Marco; Snively, ChristineCase HBS-616012-EService and Operations ManagementFacebook celebrated its ten year anniversary in February 2014. Over the past decade it has grown into the largest social network in the world with one billion users. After filing an IPO in 2012 at a $104 billion valuation (the third largest IPO in U.S. history), the stock price steadily declined, but recovered after the company implemented an effective advertising strategy. Facebook worked to maintain its "hacker ethos" and remain nimble as it ma...Starting at €8.20
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Net Neutrality: A Managerial Perspective
Greenstein, Shane; Snively, ChristineCase HBS-617006-EService and Operations ManagementThe net neutrality debate had implications for Internet service providers, content providers, and end users. This note aims to inform the reader of the various sides of the debate where open issues remain, and what aspects an entrepreneur, investor, or content provider-either an existing player, or a new entrant-should be aware of. From a management perspective, net neutrality rules could have major consequences on the business models of content ...Starting at €8.20
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Streaming Over Broadband: Why Doesn't My Netflix Work, Teaching Note
Greenstein, Shane; Norris, MichaelTeaching Note HBS-617035-EService and Operations ManagementTeaching Note for case 616007.Starting at €0.00
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Coal Cleans Up Its Act (Spanish version)
Salzhauer, AmyArticle HBS-F0506LService and Operations ManagementCoal is looking better as an energy source, says Amy Salzhauer of Ignition Ventures.Starting at €8.20
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Great Lakes Banking Group: Data Management
Greenstein, Shane; Snively, ChristineCase HBS-618021-EService and Operations ManagementIn May 2016, Michael Rechtin, an expert in international data center law, advised global financial services firm Great Lakes Banking Group (GLBG) on its plans to upgrade its data centers. The bank's data processing and storage systems were in need of an update, and since GLBG last made heavy IT investments in the late 1990s, the technology had changed considerably. GLBG sought Rechtin's advice on whether or not it should build a new data center, ...Starting at €8.20