Search results
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Vicarsa (B): Arreglando un error en la venta
Torres, Óscar; Palencia, LuisCase ASN-37Service and Operations ManagementLa parte (B) de este caso suministra información no conocida durante la parte (A) e invita por ello a reflexionar sobre la cautela con la que hay que establecer soluciones en situaciones con información incompleta.Starting at €5.74
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Vicarsa (B): What Went Wrong with the Sale
Torres, Óscar; Palencia, LuisCase ASN-37-EService and Operations ManagementPart (B) of this case provides information not previously available in Part (A), leading to a chance to reflect on the caution necessary in solving problems with incomplete information.Starting at €5.74
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Global Knowledge Management at Danone (B) (Spanish Version)
Edmondson, Amy C.; Dittrich, Ruth; Beyersdorfer, DanielaCase HBS-612S10Service and Operations ManagementEl caso (B) da una actualización sobre el desarrollo de la gestión del conocimiento en Danone dos años después del caso (A): El Networking actitud se extendió por toda la empresa y se plantea la pregunta de si Danone debe mover a las redes virtuales, además de cara a -cara redes.Starting at €5.74
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Global Knowledge Management at Danone (C) (Spanish Version)
Edmondson, Amy C.; Dittrich, Ruth; Beyersdorfer, DanielaCase HBS-612S11Service and Operations ManagementEl caso (C) proporciona información actualizada sobre la decisión B-caso y describe la introducción de Dan 2.0, una red social virtual interna con el propósito de intercambio de conocimientos en una empresa que sólo se utiliza para la creación de redes cara a cara.Starting at €5.74
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Global Knowledge Management at Danone (C)
Edmondson, Amy C.; Dittrich, Ruth; Beyersdorfer, DanielaCase HBS-611080-EService and Operations ManagementThe (C) case provides an update on the B-case decision and describes the introduction of Dan 2.0, an internal social virtual network for the purpose of knowledge sharing in a company that was only used to face-to-face networking.Starting at €5.74
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Preventing Another Madoff: Reengineering the SEC's Investigation Process
Fagan, MarkCase HBS-KS1138-EService and Operations ManagementBernard Madoff perpetrated a $60 billion fraud that lasted for more than a decade. The fallout ruined the lives of many of his investors and significantly damaged the reputation of the Securities and Exchange Commission (SEC). How did the federal agency entrusted to protect investors fail to discover the Ponzi scheme? The question is more salient because a financial expert alerted the SEC to the likely fraud and was ignored, not just once, but ma...Starting at €8.20
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Improving the Flow of People: The Victoria Station Redesign
Fagan, Mark; Stuart, GuyCase HBS-KS1244-EService and Operations ManagementTransport for London is in charge of an extensive network of Underground (metro) stations, some of which are more congested than others. This case looks at capacity planning, with the heavy-traffic Victoria Station as its primary focus. The case provides an overview of the main activities an Underground rider must carry out to either enter the station and eventually board the train, or else alight from the train and exit the station. The case pro...Starting at €8.20
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Vicarsa (A): Arreglando un error en la venta
Torres, Óscar; Palencia, LuisCase ASN-36Service and Operations ManagementUn agente de ventas ve cómo lo que podía haber sido un importante contrato corre peligro de cancelarse debido a la precipitación en intentar cerrar una venta relacionada. El análisis del proceso de la venta y la identificación de los errores es la base para proponer soluciones. La información con la que se cuenta es limitada, y eso debe tenerse en cuenta en la discusión.Starting at €8.20
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Vicarsa (A): What Went Wrong with the Sale
Torres, Óscar; Palencia, LuisCase ASN-36-EService and Operations ManagementA sales representative sees what could have been an important contract running the risk of being cancelled due to the rush to try to close a related sale. The analysis of the sales process and the identification of the mistakes made provide the basis for proposing a solution. The information available is limited, and this should be taken into account during the discussion.Starting at €8.20
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Global Knowledge Management at Danone (B)
Edmondson, Amy C.; Dittrich, Ruth; Beyersdorfer, DanielaCase HBS-611079-EService and Operations ManagementThe (B) case gives an update on the development of knowledge management at Danone two years after the (A) case: The Networking Attitude spread throughout the company and the question is posed whether Danone should move to virtual networking in addition to face-to-face networking.Starting at €5.74