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Fórum Universal de las Culturas - Barcelona 2004
Lluch, María; Ribera, Jaume; Ricart, Joan EnricCase P-1069Service and Operations ManagementEn este documento se ha descrito cómo se realizó el Fórum Universal de las Cultures Barcelona 2004, desde sus inicios a finales de 1996, cuando sólo era una idea muy poco definida, hasta el 2004, cuando finalmente tubo lugar el acontecimiento, y operó durante 141 días, desde el 9 de mayo al 26 de septiembre. El caso plantea las distintas medidas a tomar para organizar un gran acontecimiento: búsqueda de patronos, financiación y estructuración de ...Starting at €8.20
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Andalucía Aeroespacial (AAe)
Lluch, María; Ribera, JaumeCase P-983Service and Operations ManagementEl Director de Desarrollo Corporativo de Andalucía Aeroespacial se pregunta sobre el posible crecimiento de su empresa. AAe es una empresa del sector aeroespacial, con sede y servicios centrales, pero sin fabricación propia. Los socios, en su mayoría pequeños empresarios con talleres de hasta 50 personas y la Junta de Andalucía a través del Instituto de Fomento de Andalucía, estructuran esta empresa con fábrica virtual que es capaz de presentar u...Starting at €8.20
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Andalucía Aeroespacial (AAe)
Lluch, María; Ribera, JaumeCase P-983-EService and Operations ManagementThe Director of Corporate Development at Andalucía Aeroespacial is considering the company's growth options. AAe is a company operating in the aerospace industry, with a headquarters and central services, but no manufacturing capability of its own. Together with its manufacturing partners, mostly small firms with workshops employing up to 50 people and the regional government of Andalusia via its industrial promotion agency, it was a company with...Starting at €8.20
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When Should a Process Be Art, Not Science? (Spanish version)
Hall, Joseph M.; Johnson, M. EricArticle HBS-R0903DService and Operations ManagementWhat new technologies can make a science of art? Do my customers value variation? How do the costs and opportunities of art and science stack up? Art and science both have important roles to play in business processes. They need not be at odds but must be carefully harmonized.Starting at €8.20
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Just in Time for the Holidays (HBR Case Study and Commentary)
McNulty, Eric; Johnson, M. Eric; Brandstatter, Horst; Hausman, Warren H.; Omrod, AnneArticle HBS-R0512A-EService and Operations ManagementIt's the busiest time of year for North Pole Workshops. Production is in high gear, and the elves are on overtime in the sprint toward Christmas. But an unexpected spike in demand for one toy may leave children around the world disappointed on Christmas morning, whether they've been naughty or nice. At the same time, another toy's popularity threatens to plummet, leaving Santa and his elves faced with the prospect of millions of unloved plaything...Starting at €8.20
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When Should a Process Be Art, Not Science
Hall, Joseph M.; Johnson, M. EricArticle HBS-R0903D-EService and Operations ManagementThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Managers have gone overboard with process standardization. Many processes - such as leadership training or auditing - are more art than science. Imposing rigid rules on them squashes innovation, reduces accountability, and harms performance. Tuck professors Hall an...Starting at €8.20
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Grupo Fripan, El
Lluch, María; Ribera, JaumeCase P-984Service and Operations ManagementEl caso describe la historia de Fripan, empresa que ha desarrollado innovaciones importantes en la fabricación del pan ultracongelado. El caso permite repasar los procesos de innovación existentes en la empresa y detectar posibles áreas de mejora en la gestión de la innovación.Starting at €8.20
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DOGI, S.A.
Lluch, María; Ribera, JaumeCase P-985Service and Operations ManagementEl caso describe la historia de DOGI, una empresa del sector de tejidos especiales que lidera su sector en España con unos incrementos de ventas muy importantes a nivel mundial en los últimos años. La empresa es muy innovadora, tanto de producto como de procesos de fabricación. El caso permite repasar los procesos de innovación existentes en la empresa y detectar posibles áreas de mejora en la gestión de la innovación.Starting at €8.20
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Universal Forum of Cultures - Barcelona 2004
Lluch, María; Ribera, Jaume; Ricart, Joan EnricCase P-1069-EService and Operations ManagementThis document describes the setting up of the Universal Forum of Cultures - Barcelona 2004, from its beginnings in late 1996, when it was only a vague idea, to 2004, when the event finally took place, running continuously for 141 days, from 9 May to 26 September. The case outlines the main activities involved in organizing a mayor event: finding sponsors; financing and structuring the governance bodies; elaboration of a business plan; elaboration...Starting at €8.20