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Jordan Cohen en Pfizer Works: construyendo la oficina del futuro
Wedell-Wedellsborg, Thomas; Miller, PaddyCase DPO-187Service and Operations ManagementJordan Cohen es director de Eficacia Organizativa en la importante compañía farmacéutica Pfizer. Ha establecido un sistema denominado pfizerWorks mediante el cual se externalizan tareas como la preparación de documentos Excel y PowerPoint o la investigación. En el caso se analiza su evolución a lo largo de un periodo de cinco años en el que se crea pfizerWorks partiendo de cero y se incorpora el sistema a la corporación.Starting at €8.20
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Jordan Cohen at PfizerWorks: Building the Office of the Future
Wedell-Wedellsborg, Thomas; Miller, PaddyCase DPO-187-EService and Operations ManagementJordan Cohen is the Manager of organisational effectiveness within Pfizer, the large pharmaceutical company. He sets up a system called pfizerWorks that outsources tasks such as preparation of Excel, PowerPoint and research. This case follows his progress over a five year period as he sets it up from scratch to embedding pfizerWorks throughout the corporation.Starting at €8.20
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Introducción al establecimiento de indicadores de funcionamiento del servicio en el sector cultural
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483Service and Operations ManagementResumen: Esta nota técnica pretende introducir los indicadores de desempeño del servicio y su aplicabilidad en el sector cultural, especialmente en el ámbito de las artes escénicas y visuales. Para ello, analizamos en primer lugar los problemas inherentes al diseño de indicadores de desempeño para las industrias de servicios y culturales. A continuación, presentamos ideas para el diseño de indicadores generales dirigidos a las instituciones de se...Starting at €8.20
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Applying the Service Activity Sequence in the World of Culture
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-486-EService and Operations ManagementThis note provides examples on numerous cultural institutions that are struggling with new service approaches but lack a consistent view on the effect of these activities in their whole service delivery process. The world of culture is facing a drastic change and most of its institutions have the urgent need to change and to develop innovative approaches to maintain their perdurability. The note presents the Service Activity Sequence , SAS , as ...Starting at €8.20
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An Introduction to Setting up Service Performance Indicators in the Cultural Sector
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483-EService and Operations ManagementThis technical note intends to provide an introduction to service performance indicators and their applicability to the cultural sector, especially the performing and visual arts. We start by analyzing the problems inherent to design of performance indicators both in services and in the cultural world. We then proceed to present ideas for the design of general indicators for services and cultural institutions. Finally, we introduce concepts to s...Starting at €8.20
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The Handball Section at FC Barcelona
Martínez de Albéniz, Victor; Martínez-Frausto, RafaelCase P-1127-EService and Operations Management, StrategyThe season had just finished. It was July 2013. Toni Gerona, head coach for young talent development of the FC Barcelona Handball section, reflected on the team's achievements and the significance of those achievements for the club. The first team dominated the national tournament, winning their 20th championship title (Liga ASOBAL, the Spanish professional handball league). But the King's Cup (Copa del Rey) proved elusive as the team suffered a ...Starting at €8.20
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Jordan Cohen at PfizerWorks: Building the Office of the Future - Teaching Note
Miller, Paddy; Wedell-Wedellsborg, ThomasTeaching Note DPOT-40-EService and Operations ManagementThe case follows Jordan Cohen, a 40 year old manager in Pfizer¿s New York Headquarters, over a period of four years (2005-2009) as he conceived and built an innovative task outsourcing solution called pfizerWorks. pfizerWorks is a web-based service that allows individual employees in Pfizer to directly outsource ¿grunt work¿ of various kinds to teams working overseas, interacting directly with the suppliers and negotiating prices on a per-project...Starting at €0.00
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La Sección de Balonmano del FC Barcelona
Martínez de Albéniz, Victor; Martínez-Frausto, RafaelCase P-1127Service and Operations Management, StrategyEra julio de 2013 y la temporada acababa de terminar. Toni Gerona, el entrenador principal de desarrollo de talento juvenil de la División de Balonmano del FC Barcelona, reflexionaba sobre los logros del equipo y su importancia para el club. El primer equipo dominaba el campeonato nacional, y obtuvo su vigésimo título (Liga ASOBAL de balonmano español profesional). Pero se le resistió la Copa del Rey a causa de la derrota frente al Atlético de ...Starting at €8.20
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The Handball Section at FC Barcelona (French Version)
Martínez de Albéniz, Victor; Martínez-Frausto, RafaelCase P-1127-FRService and Operations Management, StrategyThe season had just finished. It was July 2013. Toni Gerona, head coach for young talent development of the FC Barcelona Handball section, reflected on the team's achievements and the significance of those achievements for the club. The first team dominated the national tournament, winning their 20th championship title (Liga ASOBAL, the Spanish professional handball league). But the King's Cup (Copa del Rey) proved elusive as the team suffered a ...Starting at €8.20