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Kulicke and Soffa Industries, Inc.: Designing a Supply Chain Network
Yemen, Gerry; Raz, Gal; Davidson, Martin N.Case DARDEN-OM-1406-EService and Operations ManagementSupply chain network design choices and the challenges in implementing and understanding how alternatives influence firm performance are key management skills that can be applied to the case of a global company, Kulicke and Soffa Industries, Inc. (K&S), and its expansion strategy. Suitable for the MBA, EMBA, GMBA, and executive education programs, the case explores the decision to expand the company’s tool bonding capacity in order to manage its ...Starting at €8.20
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Wal-Mart China: Tian Tian Pingjia
Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.; Li, Wei; Yemen, GerryCase DARDEN-OM-1472-EService and Operations ManagementHaving taken stock of where the division was, Scott Price, Wal-Mart China's interim CEO, wanted to lay the groundwork to be able to hand over the reins to the new CEO with an idea of where it was headed. At the end of his assignment, Price would like to leave a report with recommendations that would help position the next leader to be even more successful. What did day-to-day operations look like in 2012? Was there urgency anywhere along the line...Starting at €8.20
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Factory #539: China Star Technology Electronics Ltd. (B)
Yemen, Gerry; Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.Case DARDEN-OM-1474-EService and Operations ManagementWith a cross-disciplinary perspective, this field-based case series uses the purchase of a manufacturing company based in China to set the stage for an analysis of cost accounting, operational effectiveness, and cross-cultural communication. It offers a discussion about the strategy to purchase a Chinese firm to enter a promising business line for the Chinese market and provides an opportunity to introduce basic accounting, management communicati...Starting at €5.74
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Monticello Motor Club: Straights and Corners
Weiss, Elliott N.; Yemen, Gerry; Burke, AdamCase DARDEN-OM-1511-EService and Operations ManagementThis case has been taught successfully in a second-year MBA elective, "Management of Service Operations," in a module on service system design. The material works well to unfold with Frances Frei's service model framework. Ari Straus, a former customer of Monticello Motor Club (MMC), brought that customer perspective with him to take on the roles of CEO and president. MMC was a high-end service business with an exclusive clientele. As much as the...Starting at €8.20
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The IndiGo Story: "On Time, Hassle Free" - Teaching Note
Weiss, Elliott N.; Yemen, GerryTeaching Note DARDEN-OM-1505TN-EService and Operations ManagementTeaching note for product OM-1505Starting at €0.00
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Mini Iron & Alloys Private Limited: Springing into a New Future
Rajiv Misra; Arohini Narain; Shloka JaiswalCase IVEY-9B20D020-EEntrepreneurship, Service and Operations Management, StrategyThe case details the challenges of running a small manufacturing enterprise in India. The current operations at Mini Iron & Alloys Private Limited (MIA), which produced springs for rail wagons, were stable, and business had grown. However, the demand forStarting at €8.20
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Chariot Comics: Faster Release
Rajiv Misra; Aniruddho ChakrabortyCase IVEY-9B13DS007Service and Operations Management, StrategyChariot Comics, a comic-book production house, is refining its processes for the production of comics. Currently, launching a comic requires 52 to 54 days, which the company wants to reduce to 45 days. Working toward this objective requires analysis of the current process and a review of the various alternatives to achieving the desired time reduction.Starting at €8.20
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iFixit: If You Bought It, You Don’t Really Own It - Teaching note
Mani, Vidya; Yemen, GerryTeaching Note DARDEN-OM-1772TN-EService and Operations ManagementTeaching note for product OM-1772Starting at €0.00
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Meagal Stelplast: Steering a New Path
Rajiv Misra; Achin KishoreCase IVEY-9B13D013-EService and Operations ManagementA family-owned business that manufactures automobile horns for the replacement market in Delhi, India is considering options to improve current operations and expand the business. The company is faced with numerous challenges: erratic demand, lack of brand, high warranty returns, lack of information, availability of skilled manpower and implementing modern methods of manufacturing. The company is also considering expanding beyond Delhi and manufa...Starting at €8.20
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Mini Iron & Alloys Private Limited: Springing into a New Future - Teaching Note
Rajiv Misra; Arohini Narain; Shloka JaiswalTeaching Note IVEY-8B20D020-EService and Operations ManagementTeaching note for product 9B20D020.Starting at €0.00