Search results
- Technical Note
Managing Inventories: Determining Order Quantity
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1395-EPublished: Sep 15, 2009Reviewed: Feb 28, 2013Format: PDFPages: 4Language: English - Teaching Note
NoBull Burger - Teaching Note
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1479TN-EPublished: Aug 14, 2013Reviewed: Jul 7, 2017Format: PDFPages: 11Language: English - Teaching Note
Singapore Post Ltd.: Recurrent Service Failures - Teaching Note
Collection: Ivey Business School (Canada)Ref.: IVEY-8B19D021-EPublished: Nov 15, 2019Reviewed: Nov 15, 2019Format: PDFPages: 11Language: English - Case
Dubai Ports Authority (A) (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S08Published: Feb 5, 2003Format: PDFPages: 21Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: PDFPages: 33Language: English - Technical Note
Managing Inventories: The Reorder Point System
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1394-EPublished: Sep 15, 2009Reviewed: Dec 1, 2010Format: PDFPages: 7Language: English - Case
Singapore Post Ltd.: Recurrent Service Failures
Collection: Ivey Business School (Canada)Ref.: IVEY-9B19D021-EPublished: Nov 15, 2019Reviewed: Nov 15, 2019Format: PDFPages: 10Language: English - Book Chapter
Truth Number 3: It's Not Your Employees' Fault--How to Design a Customer Service Model That Doesn't Depend on Heroes
Collection: HBSP (USA)Ref.: HBS-8924BC-EPublished: Feb 7, 2012Format: PDFPages: 34Language: English - Book Chapter
Getting Bigger: Customer Service Mastery--A Stepping-Stone to Business Growth
Collection: HBSP (USA)Ref.: HBS-8931BC-EPublished: Feb 7, 2012Format: PDFPages: 43Language: English