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Weathering the Storm at NYU Langone Medical Center
Huckman, Robert S.; Sadun, Raffaella; Norris, MichaelCase HBS-616026-EService and Operations ManagementIn the fall of 2012, Hurricane Sandy forced a full evacuation of NYU Langone Medical Center in New York City. The institution, which comprises NYU Medical School and several teaching hospitals, had been on an upward trajectory for several years under the leadership of Dr. Robert I. Grossman. Grossman's central initiative, which he credited with helping to create a performance-driven, transparency-focused culture was an information technology dash...Starting at €8.20
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Weathering the Storm at NYU Langone Medical Center, Teaching Note
Sadun, Raffaella; Friar, GretaTeaching Note HBS-718506-EService and Operations ManagementTeaching note for case 616026.Starting at €0.00
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Toyota Motor Manufacturing, U.S.A., Inc. (Spanish version)
Mishina, KazuhiroCase HBS-606S29Service and Operations ManagementOn May 1, 1992, Doug Friesen, manager of assembly for Toyota's Georgetown, Kentucky, plant, faces a problem with the seats installed in the plant's sole product--Camrys. A growing number of cars are sitting off-line with defective seats or are missing them entirely. This situation is one of several causes of recent overtime, yet neither the reason for the problem nor a solution is readily apparent. As the plant is an exemplar of Toyota's famed pr...Starting at €8.20
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Why Do We Undervalue Competent Management
Sadun, Raffaella; Bloom, Nicholas; Van Reenen, JohnArticle HBS-R1705K-EService and Operations ManagementBusiness schools teach MBA students that you can't compete on the basis of management processes because they're easily copied. Operational effectiveness is table stakes in the competitive universe, according to the strategists. But data from a decade-long research project involving 12,000 firms challenges that thinking. The study examined how well companies performed 18 core management practices. It found vast differences in how they execute basi...Starting at €8.20