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- Case
Starbucks Corp.: Clouds in Your Coffee
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1328-EPublished: Nov 2, 2008Format: PDFPages: 11Language: English - Case
The Toyota Production System: “The Scent of the Cornered Ferret”
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1333-EPublished: Nov 2, 2008Format: PDFPages: 20Language: English - Technical Note
Six Sigma: A Basic Overview
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1339-EPublished: Oct 12, 2007Format: PDFPages: 10Language: English - Article
A Service Model for Cultural Excellence
Collection: IESE (España)Ref.: ART-2080-EPublished: Mar 15, 2012Format: PDFPages: 7Language: English - Technical Note
Action Variables (Portuguese Version, Brazil)
Collection: IESE (España)Ref.: PN-411-PBPublished: Sep 1, 2000Reviewed: Nov 1, 2000Format: PDFPages: 63Language: Portuguese Brasil - Case
We Can Hear You Now (B): Voice of the Customer Project at Crutchfield Corp.
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1343-EPublished: Jan 17, 2008Reviewed: Dec 21, 2009Format: PDFPages: 26Language: English - Case
Dell Computer: Back to the Future
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1325-EPublished: Nov 2, 2008Format: PDFPages: 18Language: English - Article
Un modelo de servicio para la excelencia cultural
Collection: IESE (España)Ref.: ART-2080Published: Mar 15, 2012Format: PDFPages: 8Language: Spanish - Case
We Can Hear You Now (A): A Customer Survey Design for a Six Sigma Project at Crutchfield Corp.
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1340-EPublished: Dec 17, 2007Reviewed: Dec 21, 2009Format: PDFPages: 11Language: English - Case
Toyota Motor Manufacturing, U.S.A., Inc. (Spanish version)
Collection: HBSP (USA)Ref.: HBS-606S29Published: Sep 8, 1992Reviewed: Sep 5, 1995Format: PDFPages: 25Language: Spanish