Search results
-
Series temporales (Descomposición clásica)
Agell, PereTechnical Note TMN-154Decision Analysis, Finance, Service and Operations ManagementLa nota describe la descomposición clásica de una serie temporal en las componentes: tendencia, estacional y aleatoria. Se empieza por el cálculo de la tendencia, explicando previamente cómo elegir dentro de sus tipos más usuales. Seguidamente, después de la elección del tipo de modelo (aditivo o multiplicativo) se pasa a la determinación de las componentes estacionales y aleatorias. El análisis de las componentes aleatorias permite opinar sobre ...Starting at €8.20
-
Elements of statistics - Summary
Agell, PereTechnical Note TMN-161-EDecision Analysis, Finance, Service and Operations ManagementStarting at €8.20
-
Distribución normal
Agell, PereTechnical Note TMN-189Decision Analysis, Finance, Service and Operations ManagementSe explican la definición y propiedades más importantes de la distribución normal. Se dan las tablas de sus funciones, densidad y probabilidad. Al final contiene algunos ejercicios con sus soluciones.Starting at €8.20
-
Método de previsión de ventas, Un
Agell, PereTechnical Note TMN-127Service and Operations ManagementStarting at €8.20
-
-
Putting the Service-Profit Chain to Work (HBR Classic) (Spanish version)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807LService and Operations Managementinvestment in people, technology that supports frontline workers, revamped recruiting and training practices, and compensation linked to performance. They also express a vision of leadership in somewhat unconventional terms, referring to an organization's "patina of spirituality" and the "importance of the mundane." In this article, Heskett, Jones, Loveman, Sasser, and Schlesinger take a close look at the links in the service-profit chain, which...Starting at €8.20
-
Taco Bell Corp. (Spanish Version)
Schlesinger, Leonard A.; Hallowell, RogerCase HBS-602S03Service and Operations ManagementJohn Martin, director general de Taco Bell, trae a la compañía en línea con sus competidores a través de un cambio gradual durante la década de 1980. A principios de 1990, que adopta enfoques innovadores para mejorar los niveles de servicio al tiempo que reduce los precios, proporcionando una clara ventaja competitiva. Ilustra el poder del pensamiento innovador en una industria de servicios y demuestra la importancia de un enfoque coordinado y ho...Starting at €8.20
-
Putting the Service-Profit Chain to Work (HBR Classic)
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; Sasser, W. Earl, Jr.; Schlesinger, Leonard A.Article HBS-R0807L-EService and Operations ManagementThis article was originally published in March-April 1994 and was republished in July-August 2008 as an HBR Classic. This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Thos...Starting at €8.20
-
-
Sales forecasting method, A
Agell, PereTechnical Note TMN-127-EService and Operations ManagementStarting at €8.20