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Tres claves para blindar la cadena de suministro internacional
Collection: IESE (España)Ref.: ART-3095Published: Dec 15, 2017Format: PDFPages: 8Language: Spanish - Case
Change Management at the University of Virginia Health System’s Body Imaging Division
Collection: Darden University of Virginia (USA)Ref.: DARDEN-OM-1609-EPublished: Dec 12, 2018Format: PDFPages: 3Language: English - Article
Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Collection: HBSP (USA)Ref.: HBS-R0611EPublished: Aug 1, 2007Format: PDFPages: 10Language: Spanish - Case
Pilgrim Bank (B): Customer Retention (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-605S19Published: Oct 16, 2001Reviewed: Apr 9, 2003Format: PDFPages: 2Language: Spanish - Case
Managing Employee Retention (Spanish version)
Collection: HBSP (USA)Ref.: HBS-607S04Published: Oct 30, 2001Reviewed: Aug 22, 2005Format: PDFPages: 5Language: Spanish - Case
Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-608S05Published: Jun 29, 2001Reviewed: Apr 29, 2004Format: PDFPages: 10Language: Spanish - Case
Supply Chain Optimization at Hugo Boss (B) - The M-Ratio (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-610S09Published: Apr 27, 2009Format: PDFPages: 4Language: Spanish - Case
Store24 (B): Service Quality and Employee Skills (Spanish Version)
Collection: HBSP (USA)Ref.: HBS-614S06Published: Nov 28, 2011Reviewed: Jul 31, 2007Format: PDFPages: 2Language: Spanish - Book Chapter
If This Is a Service Economy, Why Am I Still on Hold: An Introduction to the Four Fundamental Principles of Service Excellence
Collection: HBSP (USA)Ref.: HBS-8921BC-EPublished: Feb 7, 2012Format: PDFPages: 15Language: English - Book Chapter
Now Multiply It All by Culture: Service Excellence as a Product of Organizational Design and Culture
Collection: HBSP (USA)Ref.: HBS-8930BC-EPublished: Feb 7, 2012Format: PDFPages: 33Language: English