Search results
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Florida Ice and Farm: sustainability champion from an emerging economy (B)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794B_E-EService and Operations ManagementCase B describes the implementation of the strategy to use in FIFCO triple between 2009-2011, showing positive results as well as savings in several areas. Additionally, the case focuses on three of the twelve triple objectives of utility: responsible consumption, the volunteer program and neutral water. At the close of the case, Ramón Mendiola facing the following challenge: should consolidate triple useful strategy in the organization or expand...Starting at €5.74
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Clínicas Buenavista: Information for the Medical Director
Stein, Guido; Cebrecos, EnriqueCase E-127-EService and Operations ManagementThe following Wednesday Dr. Mackay, medical director and major shareholder in the Clínicas Buenavista was to have a meeting with Alejandro Lanzagorta, Business Manager at Eye Care, to negotiate lens prices for 2009. He had already told him on the phone that the group's buying potential was 4,000 multifocal lenses and 8,000 monofocal lenses so he should make a suitable offer, as they want to finalize the decision as soon as possible. However they ...Starting at €8.20
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Lentes multifocales de Eye Care: Información del Business Manager
Cebrecos, Enrique; Stein, GuidoCase E-128Marketing, Service and Operations ManagementEl lunes 12 de enero de 2009, El director médico de Buenavista acababa de llamar a Alejandro solicitando una oferta para 4.000 lentes multifocales DifraCare y 8.000 monofocales MonoCare. Después de meses de un cuidadoso trabajo de preparación, Alejandro Lanzagorta , Business Manager de Eye Care, empresa líder en el desarrollo y comercialización de productos ofálmicos, finalmente iba a lograr sentar a negociar al Dr Rud Mackay, director médico y ...Starting at €8.20
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Lean Knowledge Work
Staats, Bradley R.; Upton, David M.Article HBS-R1110G-EService and Operations ManagementMany manufacturing companies and some service firms have reaped considerable benefits by applying variations of the Toyota Production System, a method for making operations "lean" through relentless efforts to increase quality and efficiency and eliminate waste. But conventional wisdom holds that lean principles don't lend themselves to knowledge work, which involves judgment and expertise, not the sorts of repetitive, easily specified tasks foun...Starting at €8.20
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Daewoo Shipbuilding and Marine Engineering
Upton, David M.; Kim, BowonCase HBS-609018-EService and Operations ManagementExplores the journey of aggressive learning and capability building in the operations of a major Korean Shipbuilder. While DSHM had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese competitors. Without outsourcing some of its work to China, DSHM would become uncompetitive. However, in outsourcing the work, some skills would necessarily have to be transf...Starting at €8.20
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Criterios de decisión de un inversor: Warren Buffett
Stein, Guido; García de Santos, TeresaTechnical Note DPON-358Decision Analysis, Innovation and Change, Knowledge and Communication, Leadership and People Management, Service and Operations ManagementEsta nota técnica subraya el papel de los criterios en la toma de decisiones. Según el Diccionario de la Lengua de la Real Academia Española, la primera acepción de criterio es la de "norma para conocer la verdad"; en una segunda acepción, se indica "juicio o discernimiento" y, entre sus sinónimos, se encuentran "cordura" y "sensatez". El objetivo es dar a conocer los criterios de decisión que, durante décadas y décadas, ha ido puliendo Warren Bu...Starting at €8.20
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Florida Ice and Farm: campeón de sostenibilidad en una economía emergente (A)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794_SService and Operations ManagementEl caso A se centra en la historia de la compañía líder en cerveza y bebidas no alcohólicas en el mercado costarricense, Florida Ice & Farm, desde que Ramón Mendiola asume la posición de director general en el 2003. Tras implementar una serie de cambios de estructura, personal y cultura en la organización, en el 2008 Ramón establece un nuevo reto: la triple utilidad pues quería medir resultados no sólo en terminos económicos, sino también en valo...Starting at €8.20
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Florida Ice and Farm: sustainability champion from an emerging economy (A)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794_E-EService and Operations ManagementThe case A focuses on the history of the world's leading beer and soft drinks in the Costa Rican market, Florida Ice & Farm, since Ramon Mendiola assumes the position of CEO in 2003. After implementing a series of changes in structure, personnel and culture in the organization, in 2008 Ramon sets a new challenge for the triple utility wanted to measure results not only in economic terms but also in social and environmental value. This case descri...Starting at €8.20
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Australian Paper Manufacturers (A) (Spanish Version)
Upton, David M.; Margolis, Joshua D.Case HBS-602S13Service and Operations ManagementDescribe una empresa que ha roto un acuerdo cordial no escrita entre los tres fabricantes de papel australianos para dividir el mercado interno de tres maneras por segmento de mercado. Las invade la compañía de otro "territorio" con tecnología avanzada, la calidad y, sobre todo, mediante el uso de registro ambiental deficiente de la otra compañía para protegerse contra las represalias. El defensor se encuentra incapaz de responder mediante la adi...Starting at €8.20
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HMS Thetis and Apollo XIII (Spanish Version)
Upton, David M.; Carp, SariCase HBS-606S28Service and Operations ManagementExplora la gestión de desastres técnicos en los que el tiempo juega un papel central. Utiliza la experiencia de HMS Thetis y Apolo 13 a mirar a ambos enfoques exitosos y no exitosos.Starting at €8.20