Search results
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Ivor Spencer: Formación de mayordomos de talla mundial: La valoración de los intangibles
Mitchell, Jordan; Prats, Mª JuliaCase E-89Entrepreneurship, Service and Operations ManagementIvor Spencer, maestro de ceremonias de fama mundial y propietario de la escuela de mayordomos y secretarios personales Ivor Spencer, había oficiado más de 1.000 ceremonias de la familia real británica y había formado personalmente a más de 450 mayordomos. Desde 1981, Spencer venía gestionando la escuela, una sociedad limitada privada con un volumen de negocio de 152.266 libras esterlinas. Pero ahora, a sus 81 años, Spencer creía que era un moment...Starting at €8.20
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CVO Group: la expansión europea
Mitchell, Jordan; Prats, Mª JuliaCase E-102Entrepreneurship, Service and Operations ManagementNorrie Sinclair, consejero delegado de CVO Group, una empresa de contratación de personal con sede en Budapest (Hungría) que opera en toda Europa del Este, está barajando dos tipos de expansión: una ampliación geográfica a Londres (Reino Unido) y una expansión hacia el alquiler de personal a través de la adquisición. En su búsqueda por un objetivo a adquirir, ha dado con Center Group, una empresa polaca dedicada al alquiler de personal y a la sub...Starting at €8.20
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Ivor Spencer: Putting a Price on Knowledge - Teaching Note
Mitchell, Jordan; Prats, Mª JuliaTeaching Note ET-9-EEntrepreneurship, Service and Operations ManagementAs of 2005, world-renowned toastmaster and butler trainer Ivor Spencer, aged 81, is trying to sell his business. His business derives revenues from five principal sources: a butler training school that runs six-week training sessions twice a year in London, England; agency fees by placing butler graduates in homes; a toastmaster training school that runs sessions once a year; customized courses for hotel and restaurant staff around the world; and...Starting at €0.00
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CVO Group: the European Expansion
Mitchell, Jordan; Prats, Mª JuliaCase E-102-EEntrepreneurship, Service and Operations ManagementNorrie Sinclair, CEO of CVO Group - a recruiting company based in Budapest, Hungary, with operations throughout Eastern Europe - is considering two types of expansion: geographic enlargement to London, UK and expanding into personnel leasing through acquisition. In his search for an acquisition target, he has come across Center Group, a company participating in both personnel leasing and payroll outsourcing in Poland. This case allows students t...Starting at €8.20
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Ivor Spencer: Putting a Price on Knowledge: The valuation of intangibles
Mitchell, Jordan; Prats, Mª JuliaCase E-89-EEntrepreneurship, Service and Operations ManagementIvor Spencer, a world-class toastmaster and owner of Ivor Spencer's School for Butlers and Personal Assistants, had officiated over 1,000 English royal events and had personally trained and placed over 450 butlers. Spencer had been operating the school since 1981. With turnover of his privately held limited liability firm of £152,266, Spencer, aged 81, believed that great opportunity existed to sell his trademarked name, the school's curriculum...Starting at €8.20
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Input-output Curves
Sabrià, Frederic; Prats, Mª JuliaTechnical Note PN-384-EService and Operations ManagementStarting at €8.20
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Introducción al establecimiento de indicadores de funcionamiento del servicio en el sector cultural
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483Service and Operations ManagementResumen: Esta nota técnica pretende introducir los indicadores de desempeño del servicio y su aplicabilidad en el sector cultural, especialmente en el ámbito de las artes escénicas y visuales. Para ello, analizamos en primer lugar los problemas inherentes al diseño de indicadores de desempeño para las industrias de servicios y culturales. A continuación, presentamos ideas para el diseño de indicadores generales dirigidos a las instituciones de se...Starting at €8.20
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Applying the Service Activity Sequence in the World of Culture
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-486-EService and Operations ManagementThis note provides examples on numerous cultural institutions that are struggling with new service approaches but lack a consistent view on the effect of these activities in their whole service delivery process. The world of culture is facing a drastic change and most of its institutions have the urgent need to change and to develop innovative approaches to maintain their perdurability. The note presents the Service Activity Sequence , SAS , as ...Starting at €8.20
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An Introduction to Setting up Service Performance Indicators in the Cultural Sector
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483-EService and Operations ManagementThis technical note intends to provide an introduction to service performance indicators and their applicability to the cultural sector, especially the performing and visual arts. We start by analyzing the problems inherent to design of performance indicators both in services and in the cultural world. We then proceed to present ideas for the design of general indicators for services and cultural institutions. Finally, we introduce concepts to s...Starting at €8.20
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Curvas «input-output»
Sabrià, Frederic; Prats, Mª JuliaTechnical Note PN-384Service and Operations ManagementEsta nota técnica presenta una herramienta para el estudio de procesos de acumulación.Starting at €8.20