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Martínez Loriente: la carne de Mercadona - Nota del instructor
Garrido Martínez, Enrique; Vidal, AnyluTeaching Note IIST-PINT-125Service and Operations Management, StrategyEn 2011, el grupo Martínez Loriente continuaba capeando exitosamente los efectos de la crisis económica y de consumo, logrando superar los 470 millones de euros en facturación con el trabajo de más de 1.400 trabajadores en plantilla y con 11 millones de beneficio neto al cierre del año anterior. El grupo había experimentado una evolución espectacular desde sus inicios en 1999, cuando fue creada para suministrar en exclusiva productos cárnicos a M...Starting at €0.00
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Kulicke and Soffa Industries, Inc.: Designing a Supply Chain Network
Yemen, Gerry; Raz, Gal; Davidson, Martin N.Case DARDEN-OM-1406-EService and Operations ManagementSupply chain network design choices and the challenges in implementing and understanding how alternatives influence firm performance are key management skills that can be applied to the case of a global company, Kulicke and Soffa Industries, Inc. (K&S), and its expansion strategy. Suitable for the MBA, EMBA, GMBA, and executive education programs, the case explores the decision to expand the company’s tool bonding capacity in order to manage its ...Starting at €8.20
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Wal-Mart China: Tian Tian Pingjia
Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.; Li, Wei; Yemen, GerryCase DARDEN-OM-1472-EService and Operations ManagementHaving taken stock of where the division was, Scott Price, Wal-Mart China's interim CEO, wanted to lay the groundwork to be able to hand over the reins to the new CEO with an idea of where it was headed. At the end of his assignment, Price would like to leave a report with recommendations that would help position the next leader to be even more successful. What did day-to-day operations look like in 2012? Was there urgency anywhere along the line...Starting at €8.20
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Factory #539: China Star Technology Electronics Ltd. (B)
Yemen, Gerry; Weiss, Elliott N.; Simko, Paul J.; Modica, Marc W.Case DARDEN-OM-1474-EService and Operations ManagementWith a cross-disciplinary perspective, this field-based case series uses the purchase of a manufacturing company based in China to set the stage for an analysis of cost accounting, operational effectiveness, and cross-cultural communication. It offers a discussion about the strategy to purchase a Chinese firm to enter a promising business line for the Chinese market and provides an opportunity to introduce basic accounting, management communicati...Starting at €5.74
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Monticello Motor Club: Straights and Corners
Weiss, Elliott N.; Yemen, Gerry; Burke, AdamCase DARDEN-OM-1511-EService and Operations ManagementThis case has been taught successfully in a second-year MBA elective, "Management of Service Operations," in a module on service system design. The material works well to unfold with Frances Frei's service model framework. Ari Straus, a former customer of Monticello Motor Club (MMC), brought that customer perspective with him to take on the roles of CEO and president. MMC was a high-end service business with an exclusive clientele. As much as the...Starting at €8.20
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The IndiGo Story: "On Time, Hassle Free" - Teaching Note
Weiss, Elliott N.; Yemen, GerryTeaching Note DARDEN-OM-1505TN-EService and Operations ManagementTeaching note for product OM-1505Starting at €0.00
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Ivor Spencer: Formación de mayordomos de talla mundial: La valoración de los intangibles
Mitchell, Jordan; Prats, Mª JuliaCase E-89Entrepreneurship, Service and Operations ManagementIvor Spencer, maestro de ceremonias de fama mundial y propietario de la escuela de mayordomos y secretarios personales Ivor Spencer, había oficiado más de 1.000 ceremonias de la familia real británica y había formado personalmente a más de 450 mayordomos. Desde 1981, Spencer venía gestionando la escuela, una sociedad limitada privada con un volumen de negocio de 152.266 libras esterlinas. Pero ahora, a sus 81 años, Spencer creía que era un moment...Starting at €8.20
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iFixit: If You Bought It, You Don’t Really Own It - Teaching note
Mani, Vidya; Yemen, GerryTeaching Note DARDEN-OM-1772TN-EService and Operations ManagementTeaching note for product OM-1772Starting at €0.00
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CVO Group: la expansión europea
Mitchell, Jordan; Prats, Mª JuliaCase E-102Entrepreneurship, Service and Operations ManagementNorrie Sinclair, consejero delegado de CVO Group, una empresa de contratación de personal con sede en Budapest (Hungría) que opera en toda Europa del Este, está barajando dos tipos de expansión: una ampliación geográfica a Londres (Reino Unido) y una expansión hacia el alquiler de personal a través de la adquisición. En su búsqueda por un objetivo a adquirir, ha dado con Center Group, una empresa polaca dedicada al alquiler de personal y a la sub...Starting at €8.20
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Ivor Spencer: Putting a Price on Knowledge - Teaching Note
Mitchell, Jordan; Prats, Mª JuliaTeaching Note ET-9-EEntrepreneurship, Service and Operations ManagementAs of 2005, world-renowned toastmaster and butler trainer Ivor Spencer, aged 81, is trying to sell his business. His business derives revenues from five principal sources: a butler training school that runs six-week training sessions twice a year in London, England; agency fees by placing butler graduates in homes; a toastmaster training school that runs sessions once a year; customized courses for hotel and restaurant staff around the world; and...Starting at €0.00