Search results
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Google 2017
Valor Sabatier, JosepCase SI-197Information Technologies, Innovation and Change, Service and Operations ManagementAquella mañana de enero de 2017, John Cadinal, socio sénior de Maccarron, estaba preocupado. Uno de los clientes más importantes que gestionaba personalmente le pidió que comprara un millón de dólares en acciones de Google, lo que representaba una gran parte de sus ahorros familiares. John pensó que le debía a su amigo de toda la vida, y también a sí mismo, un análisis más profundo de Google antes de permitir que invirtiera la mayor parte de sus ...Starting at €8.20
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Experimentos para llegar a los pobres sin romper la red de seguridad: el seguro médico público en Massachusetts
Savedoff W.; Murphy C.; García Prat, Antoni; Rosenmöller, MagdaCase P-1005Service and Operations ManagementLa llegada de una nueva Directora a la agencia de programas de asistencia sanitaria del Estado provoca un replanteamiento de los mecanismos de cobertura, costes y calidad del servicio. Tras revisar pasadas iniciativas, la nueva Directora decide emprender una serie de reformas a fin de alcanzar los objetivos señalados de forma significativa. Los cambios implican nuevos sistemas de relación entre el estado, las compañías aseguradoras y los proveedo...Starting at €8.20
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Hospital management and labor dispute: The case of the San Juan de Dios Hospital
Gallardo H. M.; González I. D.; García Prat, AntoniCase P-1027-EService and Operations ManagementThe Hospital Rionegro in Antioquia, Colombia, had been in a very difficult situation due to financial and labor difficulties. After five years of integrative management and negotiations with the different fronts, including labor aspects, the situation had been reversed. The productivity could be increased and labor conditions stabilized to the benefit of the hospital and its workforce. For the Ministry to exert primarily a stewardship function, i...Starting at €8.20
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El desarrollo de la función de compra de servicios de salud en la Secretaría de Estado de Salud de Sao Paulo - Nota del Instructor
García Prat, AntoniTeaching Note PT-42Service and Operations ManagementLa Nota del Instructor complementa el caso "El desarrollo de la función de compra de servicios de salud en la Secretaría de Estado de Salud de Sao Paulo" que expone cómo resolver la necesidad de homogeneizar la contratación de las Organizaciones Sociales de Salud, la evolución del sistema de pago y la creación de un sistema de información que permita efectuar el seguimiento económico y de actividad de los hospitales a fin de que la Secretaría de ...Starting at €0.00
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Hospital management and labor dispute: The case of the San Juan de Dios Hospital - Teaching Note
García Prat, AntoniTeaching Note PT-31-EService and Operations ManagementThis Teaching Note complements case "Hospital management and labor dispute: The case of the San Juan de Dios Hospital" which presents the situation of the San Juan de Dios Hospital after five years of integrative management and negotiations with different fronts.Starting at €0.00
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Introducing DRGs as an Instrument for Clinical Management - Teaching Note
García Prat, AntoniTeaching Note PT-40-EService and Operations ManagementThis Teaching Note complements case "Introducing DRGs as an Instrument for Clinical Management" which focuses on the use of DRGs in Costa Rica from the original motivation to use them, the implementation steps, the difficulties found and how they were addressed.Starting at €0.00
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Agustín Rivero
Rivero A.; García Prat, AntoniCase P-1031-EService and Operations ManagementThe case describes an attempt to evaluate and adapt the DRG (Diagnosis Related Group) system of patient classification to Spain, so that it could be used as a budgetary and financial tool in the national health system. The health ministry, through its interterritorial committee, conducted a study to determine whether DRGs, once adapted to the Spanish health care system, could be used not only as a benchmark for the state but also as the basis for...Starting at €8.20
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La farmacia del centro hospitalario de Tuixén
Ribera, Jaume; Valor Sabatier, JosepCase P-580Service and Operations ManagementEl caso describe la problemática con que se enfrenta un hospital que tiene sus instalaciones distribuidas en tres pabellones. En particular, el consejo de dirección se plantea la posibilidad de tener tres oficinas de farmacia en lugar de una sola farmacia centralizada. El caso hace énfasis en consideraciones económicas de coste de inventario y de calidad del servicio.Starting at €8.20
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Learning the Machine: Anovo Ibérica Introduces AI in Operations (Portuguese Version, Brazil)
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-PBInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20
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Learning the Machine: Anovo Ibérica Introduces AI in Operations
Zamora, Javier; Valor Sabatier, Josep; Sastre Boquet, IsaacCase SI-207-EInformation Technologies, Innovation and Change, Service and Operations ManagementIn 2018, Anovo, a service provider for technology products, began studying the possibility of introducing AI to improve the efficiency of its operations. In 2020, it was already piloting its first implementation - a new automated diagnostics process that employed machine learning (ML) to optimize the company's smartphone repair business. So far, the results of the pilot had been encouraging: aftersales service was a low-margin business, which mad...Starting at €8.20