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Amenazas globales: diagnóstico y acción
Done, Adrian A.Article ART-2076Service and Operations Management, Strategy¿Cuánto tiempo dedica a pensar en las grandes cuestiones que afectarán a su vida personal y profesional en los próximos 20 años? Si está tan ocupado como la mayoría de sus colegas, no mucho. Pero las perspectivas de la economía mundial son peores hoy que cuando la crisis crediticia tocó fondo, así que de nada sirve esconder la cabeza. Es mejor atisbar las tendencias globales que acechan en el horizonte, analizar a fondo las fuerzas subyacentes y ...Starting at €8.20
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Challenges of the 21st Century: Energy
Michels, Pascal; Done, Adrian A.Technical Note PN-466-EInnovation and Change, Service and Operations ManagementFrom the discovery of fire and the harnessing of wind through to the industrial revolution and the dawn of the nuclear age, energy resources have been critical for the wellbeing of humankind and to our economies and social improvement. Indeed, many would contend that every great change in living standards has had a revolution in energy use at its heart. By the end of the 19th century, the lifestyles of the majority of Europeans and Americans had ...Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-EService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1134Service and Operations ManagementLa parte (B) del caso presenta dos problemáticas concretas que permiten la aplicación de las pertinentes herramientas de análisis. En primer lugar, se trata de analizar el impacto en las esperas de los clientes de la ausencia temporal de empleados, y, en segundo lugar, de comparar el servicio ofrecido por empelados experimentados o principiantes.Starting at €5.74
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Artificial Intelligence in Business: Machines and Management
Laseter; Timothy M.; Frazer; Anne; Boatright; Benjamin; Shaloudegi; KoushyarTechnical Note DARDEN-OM-1778-EService and Operations ManagementThis technical note offers an overview of artificial intelligence (AI) and some ways in which machine learning is leveraged to build this type of intelligence. The note also explores two schools of thought around AI’s potential, discusses the possible roles for AI in business, highlights opportunities for collaboration between employees and AI, and considers one approach around responsible AI implementation. This note is taught at Darden in the s...Starting at €8.20
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Anticípese al futuro
Done, Adrian A.; Goldin, Ian; Fidler, Devin; Gorbis, Marina; Rosenberg, MikeDossier DOS-12Economics, Leadership and People Management, Service and Operations Management, StrategySon muchos los retos que nos esperan. Este dossier le permitirá gestionar mejor las tendencias globales.Starting at €15.00
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Managing the Future: The Way Ahead
Done, Adrian A.; Goldin, Ian; Fidler, Devin; Gorbis, Marina; Rosenberg, MikeDossier DOS-12-EEconomics, Leadership and People Management, Service and Operations Management, StrategyWhat you need to know today to lead the charge into tomorrow, with boldness and vision.Starting at €15.00
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Mixed, Virtual, and Augmented Reality in the Real World
Laseter; Timothy M.; Frazer; Anne; Boatright; Benjamin; Shaloudegi; KoushyarTechnical Note DARDEN-OM-1783-EService and Operations ManagementThis technical note details virtual and augmented reality and how these immersive technologies can be used in business. Specifically, this note highlights several business applications of both virtual and augmented reality—describing each technology’s advantages and disadvantages. Various companies have uncovered new and interesting applications using these technologies, ranging from assisting distribution-center workers to improving learning and...Starting at €8.20
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Challenges of the 21st Century: Natural Disasters
Done, Adrian A.; Liao, Ching T.Technical Note PN-480-EInnovation and Change, Service and Operations Management, StrategyNatural disasters are global phenomena, with huge economic, social and personal impacts, and tangled with other 'big picture' issues. They often cause serious economic loss. The following graph presented by The Economist shows their destructive power. The huge economic damages sometimes trigger regional or global economic crises due to supply chain and international trade disruption. Disasters also displace and kill people and also change the way...Starting at €8.20