Search results
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Key Elements of Flow, Time and Queue Management (Portuguese Version, Brazil)
Lago, Alejandro; Yankovic, Natalia; Moscoso, PhilipTechnical Note PN-496-PBService and Operations ManagementThis note describes the essentials and key elements of flow, waiting line and time management. It explains the reasons for so many waits (lines) in processes in practice and explains which elements executives can act on to reduce how long their customers wait.Starting at €8.20
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Swarovski Crystal: el desafío de las bolsas de plásico: Diseño para la cadena de suministro
Sachon, Marc; Yankovic, NataliaCase P-1135Service and Operations ManagementSwarovski Crystal, la mayor unidad comercial estratégica del Grupo Swarovski, tiene que valorar la viabilidad de un cambio en el packaging de sus productos en las etapas de la cadena de suministro previas a la venta: utilizar bolsas de plástico en vez de las habituales cajas de regalo azul oscuro. Para ello, la dirección debe tener en cuenta no sólo los beneficios (relacionados, principalmente, con el ámbito operativo), sino también los desafíos ...Starting at €8.20
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MAASH - Una nueva técnica para el reemplazo de cadera
Yankovic, NataliaCase P-1141Innovation and Change, Service and Operations Management, StrategyEra un viernes por la mañana de la primavera del año 2007 y Felipe Delgado, miembro del equipo médico del Departamento de Cirugía Ortopédica y Traumatología del Hospital de Sant Celoni, se encontraba revisando, como cada semana, las historias médicas de los pacientes recientemente operados. Los resultados eran buenos -"como de costumbre"- pero sentía una creciente preocupación, puesto que percibía que los pacientes no se encontraban tan satisfech...Starting at €8.20
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The JIT II Program (A) (Spanish version)
Shapiro, Roy D.; Isaacson, BruceCase HBS-610S11Service and Operations Management1) which planning and ordering activities should be performed by Bose and which can be performed by vendors, 2) how much access vendors should have to Bose computer systems and facilities, and 3) how to adapt vendor relations as the company grows or as markets change. Students are asked to consider both the buyer's and the vendor's perspective on the buyer-seller relationship.Starting at €8.20
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ClearEyes Cataracts Clinic (Spanish version)
Shapiro, Roy D.; Morrison, Paul E.Case HBS-916S10Service and Operations Managementkeeping her physical facility as it is and extending office hours, or renting additional space within her current building. The first appears to be less disruptive to operations but risks alienating her workforce. The second is more disruptive to current operations during construction and will require more capital investment. This case is designed to be taught in a single class session with students who have practiced process analysis.Starting at €8.20
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Bayonne Packaging, Inc. (Spanish version)
Shapiro, Roy D.; Morrison, Paul E.Case HBS-417S03Service and Operations ManagementA printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages, and gift food and candy. The company specializes in creating innovative packaging solutions for its customers and providing full service from design through final delivery. Even though revenue has tripled, performance has been declining and the firm posted its first loss in over 10 years. The new V...Starting at €8.20
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DR Corporation
Shapiro, Roy D.Case HBS-610049-EService and Operations ManagementDR Corporation is a manufacturer of major appliances. The Traffic Manager is facing a decision of selecting a carrier for the inbound movement of motors. The primary case decisions are 1) what factors are critical to the decision, 2) how to calculate the tradeoffs among transportation costs, inventory costs, and order costs, and 3) how the company's managers should coordinate to make the decision. Acts as a very effective introduction to total su...Starting at €8.20
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Vistron Inc.: The Z Glass Project
Shapiro, Roy D.; Iansiti, MarcoCase HBS-616002-EService and Operations ManagementStarting at €8.20
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Reading Rehabilitation Hospital: Implementing Patient-Focused Care (B)
Shapiro, Roy D.; Brown, MasonCase HBS-608071-EService and Operations ManagementSupplements the (A) case. An abstract is not available for this product.Starting at €5.74
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Ecocitex: ¿tenemos negocio?
Armelini, Guillermo; Yankovic, NataliaCase ESE-DC-C-ES-22-410Service and Operations ManagementEcocitex – economía circular textil – nacía en Santiago de Chile en enero de 2020 como una alternativa para disminuir el desecho textil del país. La buena acogida de los círculos especializados en innovación sustentable les había dado creciente visibilidad. Sin embargo, aún no conseguían que las empresas que necesitaban descartar responsablemente residuos textiles estuvieran dispuestas a pagar el costo de su transformación.Starting at €8.20