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Florida Ice and Farm: sustainability champion from an emerging economy (B)
Collection: INCAE (Costa Rica - Nicaragua)Ref.: INCAE-30794B_E-EPublished: Jan 11, 2012Format: PDFPages: 14Language: English - Case
Gestión de las colas en las oficinas bancarias: caso BBVA (B)
Collection: IESE (España)Ref.: P-1134Published: Dec 9, 2014Format: PDFPages: 4Language: Spanish - Case
Managing Queues in Bank Branches: BBVA Case (A)
Collection: IESE (España)Ref.: P-1133-EPublished: Dec 9, 2014Format: PDFPages: 16Language: English - Case
Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Collection: IESE (España)Ref.: P-1133-ZHPublished: Dec 9, 2014Format: PDFPages: 15Language: Chinese - Article
Nuevas herramientas para medir la calidad de servicio
Collection: IESE (España)Ref.: ART-2384Published: Jun 20, 2013Format: PDFPages: 8Language: Spanish - Case
Florida Ice and Farm: campeón de sostenibilidad en una economía emergente (A)
Collection: INCAE (Costa Rica - Nicaragua)Ref.: INCAE-30794_SPublished: Jan 11, 2012Reviewed: Nov 23, 2012Format: PDFPages: 14Language: Spanish - Case
Florida Ice and Farm: sustainability champion from an emerging economy (A)
Collection: INCAE (Costa Rica - Nicaragua)Ref.: INCAE-30794_E-EPublished: Jan 11, 2012Format: PDFPages: 14Language: English - Dossier
The Rise of the Customer Centric Firm
Collection: IESE (España)Ref.: DOS-17-EPublished: Jun 20, 2013Format: PDFPages: 25Language: English - Article
Finding Service Gaps in the Age of e-Commerce
Collection: IESE (España)Ref.: ART-2384-EPublished: Jun 20, 2013Format: PDFPages: 8Language: English - Case
Florida Ice and Farm: campeón de sostenibilidad en una economía emergente (B)
Collection: INCAE (Costa Rica - Nicaragua)Ref.: INCAE-30794B_SPublished: Jan 11, 2012Reviewed: Nov 23, 2012Format: PDFPages: 14Language: Spanish