Search results
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Distribution Management at World Peace Industrial Group
Chris J. Piper; Shwu-Min HorngCase IVEY-9B16D024-EService and Operations Management, StrategyIn November 2005, World Peace Industrial Group was at an important milestone as it prepared to join two other major electronics components distributors to form the WPG Holdings and become a dominant player in its industry. As its chief executive officer prepared for the merger, it became apparent that the company’s financial position was threatened by inventory management and forecasting problems. Although sales and market share were increasing, ...Starting at €8.20
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Alara Agri: Fresh Cherry Production
Chris J. Piper; Jordan MitchellCase IVEY-9B09D004-EEntrepreneurship, Service and Operations Management, StrategyAlara Agri, based in Bursa, Turkey, is one of the world's foremost cherry and fig producers. The president and chief executive officer (CEO) was concerned about a recurring capacity problem at the end of the process where cherries were packed. On some of the plant's conveyor belts, piles of cherries of one size waited to be packed while other belts had too few cherries to keep workers busy, and thus delayed order fulfillment. Diverting excess che...Starting at €8.20
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Port Aventura
Huete, Luis María; Kuppers V.; Segarra, José AntonioCase P-891-EService and Operations ManagementPortaventura faced the "champagne effect" in its second season. This consisted of a drop in the number of visitors, which all theme parks and amusement parks experienced in their second year of operations once the novelty had worn off. Portaventura decided to avoid this effect. In fact, their plans were ambitious: to achieve more than 3 million visitors, improve the yield of the project and create the best conditions for shareholders so that they...Starting at €8.20
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Port Aventura
Huete, Luis María; Kuppers V.; Segarra, José AntonioCase P-891Service and Operations ManagementPort Aventura se enfrenta al "efecto champán" en su segunda temporada. Este fenómeno consistía en la bajada del número de visitantes que históricamente experimentaban todos los parques temáticos y de atracciones en su segundo año de operaciones, una vez disipada la curiosidad de la novedad. Port Aventura estaba decidida a que no le ocurriese lo mismo. De hecho sus planes eran ambiciosos: superar con creces los tres millones de visitantes, mejorar...Starting at €8.20
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Hotel Arts Barcelona. El estilo Ritz-Carlton en Europa
Huete, Luis María; Kuppers V.Case P-893Service and Operations ManagementEn noviembre de 1996 muchos empleados cumplirían tres años en el hotel y, por lo tanto, podrían pasar a tener el status de empleados fijos. La empresa barajaba la posibilidad de que las personas que estaban haciendo bien su trabajo pasaran a ser fijos. Ello supondría aceptar un importante pasivo laboral. El caso plantea el problema de qué decisión tomar ante dicho dilema. El caso describe el enfoque de gestión de la calidad de los servicios de Ri...Starting at €8.20
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Hotel Arts Barcelona. The Ritz-Carlton style in Europe
Huete, Luis María; Kuppers V.Case P-893-EService and Operations ManagementStarting at €8.20
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Introducción al establecimiento de indicadores de funcionamiento del servicio en el sector cultural
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483Service and Operations ManagementResumen: Esta nota técnica pretende introducir los indicadores de desempeño del servicio y su aplicabilidad en el sector cultural, especialmente en el ámbito de las artes escénicas y visuales. Para ello, analizamos en primer lugar los problemas inherentes al diseño de indicadores de desempeño para las industrias de servicios y culturales. A continuación, presentamos ideas para el diseño de indicadores generales dirigidos a las instituciones de se...Starting at €8.20
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Applying the Service Activity Sequence in the World of Culture
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-486-EService and Operations ManagementThis note provides examples on numerous cultural institutions that are struggling with new service approaches but lack a consistent view on the effect of these activities in their whole service delivery process. The world of culture is facing a drastic change and most of its institutions have the urgent need to change and to develop innovative approaches to maintain their perdurability. The note presents the Service Activity Sequence , SAS , as ...Starting at €8.20
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An Introduction to Setting up Service Performance Indicators in the Cultural Sector
Munoz-Seca, Beatriz; Llerena, SusanaTechnical Note PN-483-EService and Operations ManagementThis technical note intends to provide an introduction to service performance indicators and their applicability to the cultural sector, especially the performing and visual arts. We start by analyzing the problems inherent to design of performance indicators both in services and in the cultural world. We then proceed to present ideas for the design of general indicators for services and cultural institutions. Finally, we introduce concepts to s...Starting at €8.20