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Kindred Home Care: Choosing Growth Options - Teaching Note
David Barrett; Ramasastry ChandrasekharTeaching Note IVEY-8B19D024-EService and Operations ManagementTeaching note for product 9B19D024.Starting at €0.00
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South East Grey Community Health Centre: Journey to Rural Expansion - Teaching Note
David Barrett; Vania SakelarisTeaching Note IVEY-8B20D008-EService and Operations ManagementTeaching note for product 9B20D008.Starting at €0.00
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McMaster Family Health Team: Culture Evolution - Teaching Note
David Barrett; Vania SakelarisTeaching Note IVEY-8B20D009-EService and Operations ManagementTeaching note for product 9B20D009.Starting at €0.00
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South East Grey Community Health Centre: Journey to Rural Expansion
David Barrett; Vania SakelarisCase IVEY-9B20D008-EEntrepreneurship, Service and Operations ManagementIn 2019, the clinical director of the South East Grey Community Health Centre was conflicted about whether to proceed with presenting the chief executive officer with a proposal to expand the health centre's primary services to a satellite location in theStarting at €8.20
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InteraXon Inc.'s Muse: Aligning the Supply Chain - Teaching Note
David Barrett; Ramasastry ChandrasekharTeaching Note IVEY-8B17D011-EService and Operations ManagementTeaching note for product 9B17D011.Starting at €0.00
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Strategic Sourcing at Whirlpool China: Finding the Ideal Supplier
Martin Lockstrom; Thomas E. Callarman; Shengrong (Linda) ZhangCase IVEY-9B12D012-EService and Operations ManagementIt was April 10, 2011, when the head of Whirlpool’s Asia International Procurement Office in Shanghai was informed by his colleagues that the company was about to launch a new energy-efficient refrigerator model in just six months. For the new refrigerator model, the basic difference was in the motor; the current AC motor would need to be replaced with a DC motor, which was more efficient but also more expensive. He would have to find a suitable ...Starting at €8.20
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High-Tech Metal Components: Finding Local Suppliers
Martin Lockstrom; Shen LiCase IVEY-9B12D004-EEntrepreneurship, Service and Operations Management, StrategyIn May 2009, High-Tech Metal Components (HTMC) inaugurated its brand new production plant of forgings and castings for automotive supplies in Suzhou, a city of 13 million close to Shanghai, China. After the successful installation of machinery and placement of workers, the company was prepared to begin production. A month later, the general manager of the Chinese division of HTMC received a phone call from the chief operating officer of its Germa...Starting at €8.20
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Too Far Ahead of the IT Curve? (HBR Case Study and Commentary)
Glaser, John P.; Halvorson, George C.; Ford, Monte; Heffner, Randy; Kastor, John A.Article HBS-R0707A-EService and Operations ManagementPeachtree Healthcare has major IT infrastructure problems, and CEO Max Berndt is struggling to find the right fix. He can go with a single set of systems and applications that will provide consistency across Peachtree's facilities but may not give doctors enough flexibility. Or he can choose service-oriented architecture (SOA), a modular design that will allow Peachtree to standardize incrementally and selectively but poses certain risks as a new...Starting at €8.20
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Strategic Sourcing at Whirlpool China: Finding the Ideal Supplier (Spanish Version)
Martin Lockstrom; Thomas E. Callarman; Shengrong (Linda) ZhangCase IVEY-9B12DS012Service and Operations ManagementIt was April 10, 2011, when the head of Whirlpool’s Asia International Procurement Office in Shanghai was informed by his colleagues that the company was about to launch a new energy-efficient refrigerator model in just six months. For the new refrigeratoStarting at €8.20
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McMaster Family Health Team: Culture Evolution
David Barrett; Vania SakelarisCase IVEY-9B20D009-EService and Operations ManagementIn 2016, the chair of McMaster Family Health Team faced challenges related to differences in operational culture that had emerged at its two clinic sites—Stonechurch Family Health Centre and McMaster Family Practice. The two sites, which had operated indeStarting at €8.20