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- Case
Improving the Patient Experience (Spanish version)
Collection: HBSP (USA)Ref.: HBS-615S02Published: Sep 12, 2011Reviewed: Feb 4, 2013Format: PDFPages: 25Language: Spanish - Teaching Note
Henkel Iberica (A) and (B), Teaching Note
Collection: HBSP (USA)Ref.: HBS-107078-EPublished: May 18, 2007Format: PDFPages: 17Language: English - Teaching Note
Information and Control Systems for Customer-Centric Organizations, Module Note For Instructors
Collection: HBSP (USA)Ref.: HBS-111104-EPublished: Apr 8, 2011Format: PDFPages: 63Language: English - Teaching Note
Cincinnati Children's Hospital Medical Center, Teaching Note
Collection: HBSP (USA)Ref.: HBS-610106-EPublished: Jun 23, 2010Format: PDFPages: 21Language: English - Case
Cleveland Clinic: Improving the Patient Experience
Collection: HBSP (USA)Ref.: HBS-612031-EPublished: Sep 12, 2011Reviewed: Feb 4, 2013Format: PDFPages: 25Language: English - Case
Patient Flow at Brigham and Women's Hospital (A)
Collection: HBSP (USA)Ref.: HBS-608171-EPublished: Jun 13, 2008Reviewed: Oct 1, 2010Format: PDFPages: 22Language: English - Case
Cincinnati Children's Hospital Medical Center
Collection: HBSP (USA)Ref.: HBS-609109-EPublished: Jun 29, 2009Reviewed: Apr 25, 2011Format: PDFPages: 23Language: English - Case
Dignity Health: Prevention of Retained Sponges
Collection: HBSP (USA)Ref.: HBS-613092-EPublished: Apr 11, 2013Reviewed: Mar 31, 2014Format: PDFPages: 25Language: English - Case
Henkel Iberica (A)
Collection: HBSP (USA)Ref.: HBS-105023-EPublished: Mar 23, 2005Format: PDFPages: 12Language: English - Case
Shangri-La Hotels
Collection: HBSP (USA)Ref.: HBS-108006-EPublished: Mar 17, 2008Format: PDFPages: 22Language: English