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Metro Bank: The British Banking Revolution Begins
Lago, Alejandro; Moscoso, PhilipCase P-1112-EFinance, Service and Operations Management, StrategyVernon W. Hill has created quite a unique bank fully focused on delivering great customer service. Previously, in the United States, his approach has been highly successful. The question is: will he be able to replicate the success in the U.K. and lead to a banking revolution? But to answer this question, one first has to fully understand what the business model is all about.Starting at €8.20
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Equitel: The Battle for Mobile Money in Kenya - Teaching Note
Lago, AlejandroTeaching Note PT-76-EFinance, StrategyThe case describes the competitive situation in the telecom and mobile money industry in Kenya after 2014. It also presents the strategic options for Equity Bank, the largest retail bank in Kenya, to enter the market as a mobile virtual network operator (MVNO) and challenge the dominant position of Safaricom, the homegrown dominant operator. The entrance of Equity Bank (considered "another 500-pound gorilla") could mean a newly competitive landsc...Starting at €0.00
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Cafe Xaragua: The Calgary Opportunity
Elizabeth M.A. Grasby; Karim MashnukCase IVEY-9B13B004-EAccounting and Control, Entrepreneurship, StrategyAfter one year of operations, a young entrepreneur and his two partners must evaluate a decision that will change the scope and direction of their business, an online retail store that sells fair-trade coffee beans imported from a developing country. An oStarting at €8.20
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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Compras y externalización
Moscoso, Philip; Lago, AlejandroTechnical Note PN-499Service and Operations Management, StrategyToda empresa, en algun momento, se enfrenta a una pregunta fundamental: que recursos deben ser propios y que actividades de la cadena de valor quiere realizar internamente. En resumen, se enfrenta a la conocida disyuntiva de si "hacer o comprar" (make or buy). Esta nota presentas al directivo, de forma somera, las claves y oportunidades de la externalizacion y las compras, para ayudar asi a convertir estas actividades en fuentes de ventaja compet...Starting at €8.20
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Dicore International
Elizabeth M.A. Grasby; Robert BremnerCase IVEY-9B14B007-EAccounting and Control, Entrepreneurship, StrategyDicore, the third largest supplier of drilling services in the world, must increase its profitability. To do so, the executive committee is considering an expansion into the southwestern United States. The senior vice-president and general manager must create a plan that outlines whether or not Dicore should enter the southwest drilling market and, if so, if it should enter this market organically or through an acquisition.Starting at €8.20
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Comic Sans
Elizabeth M.A. Grasby; Sean BurkettCase IVEY-9B14M049-EStrategyThe three owners of Comic Sans (CS), a specialty retail store located in the downtown core of a large Canadian city, had recently begun to implement plans for expansion. The business catered to the geek culture, offering science fiction merchandise, comic books, computer games and accessories. All plans to expand must suddenly be revisited because two of the three partners have decided to end their romantic and business relationship. If the remai...Starting at €8.20
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Gracie Barra London
Elizabeth M.A. Grasby; Trina RuthesCase IVEY-9B12A053-EMarketingThe owner and operator of the Brazilian Jiu-Jitsu gym Gracie Barra London (GBL) in London, Ontario, sets out to develop a comprehensive marketing plan to increase membership enrolment by 40 per cent. GBL currently has100 members, and the owner hopes to leverage the recent explosion of the Ultimate Fighting Championship and mixed martial arts to continue to grow his business. After operating GBL for six years on a part-time basis, he is ready to o...Starting at €8.20
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Camp Wahanowin (Spanish version)
Elizabeth M.A. Grasby; Eric SilverbergCase IVEY-9B12AS03MarketingEl propietario y director de un campamento residencial de verano para niños reconoce la necesidad de hacer algunos cambios para la próxima temporada. Su objetivo principal es aumentar el número de campistas. Específicamente, se necesitan iniciativas de venta para reforzar las sesiones de agosto, un mes cuando el campamento experimenta disminución de matrícula. Tiene algunas decisiones claves, incluyendo en qué grupo enfocar, cómo promover las ses...Starting at €8.20
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Let's Talk Science
Elizabeth M.A. Grasby; David HouseCase IVEY-9B07A008-EMarketingThe president and founder of the non-profit organization, Let's Talk Science, needs to ensure that the marketing plan provided by her staff for a new training package would meet the sales goal of 100 units each year. The package, called Science with Impact is intended to train scientists and engineers on educational techniques to use for delivering effective and age-appropriate presentations to children and the non-scientific community. This mark...Starting at €8.20