Search results
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Working Together Effectively Before It All Goes Downhill
O'Leary, Michael; Mortensen, Mark; Woolley, AnitaArticle ART-1819-ELeadership and People Management, Service and Operations ManagementMultiple team membership (MTM) is a reality in todays workplace, with high-value employees lending their expertise to a variety of project teams. An estimated 65 percent of knowledge workers in the United States and Europe, for example, engage in MTM to some degree. But what is the effect of MTM on productivity and learning for individuals, teams and, ultimately, organizations? According to the authors, three mediators context switching, tempo...Starting at €8.20
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How Our Conception of Pay Has Changed
Gómez López-Egea, Sandalio; Contreras, IgnacioArticle ART-1863-ELeadership and People Management, StrategyThe enormity of the recent economic crisis has forced many companies to reassess their objectives and business strategies, including their employee and executive pay systems. Salary levels, as a whole, have remained flat, so as to help reduce costs. The most significant changes have been to variable pay models. New approaches, such as pay deferral, clawback or vesting, are increasingly common, often as a result of new regulations and better gover...Starting at €8.20
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Getting to Grips With Take-Back Laws
Atasu, Atalay; Van Wassenhove, LukArticle ART-1892-EService and Operations ManagementAs diverse environmental legislation is being formulated around the world, companies may find themselves in a ¿gray zone,¿ as the authors explain in a new paper on the subject. This presents challenges but also opportunities for companies to clarify operations in four areas: forming a network, rethinking product design, setting up a closed-loop supply chain, and adopting new technologies and business models. The authors believe that individual pr...Starting at €8.20
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A Service Model for Cultural Excellence
Muñoz-Seca Fernández-Cuesta, BeatrizArticle ART-2080-EKnowledge and Communication, Service and Operations ManagementCulture, that intrinsic expression of humankind, has somehow grown remote from the general public. Arts and cultural institutions, just like their business counterparts, urgently need to find new audiences, meet changing demands and consider their business models afresh. The whole sector needs to reinvent itself, says the author. But how? Beatriz Muñoz-Seca recommends that arts and cultural institutions focus not so much on their products as on c...Starting at €8.20
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Writing a Manifesto for Better Management
Andreu Civit, Rafael; Rosanas Martí, Josep MariaArticle ART-2127-EBusiness Ethics and Corporate Social Responsibility, StrategyThe litany of institutional, market and leadership failures that precipitated one of the worst economic crises in modern history is staggering. Yet efforts by policy makers and business leaders to improve matters have so far fallen short of whats truly needed, and do little but tinker at the very edges of the economic system. This article makes seven key recommendations to move us toward a more humanistic model of management, placing human value...Starting at €8.20
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The Route to Olympic Gold
IESE InsightArticle ART-2133-ELeadership and People Management, Service and Operations ManagementDavid McNeill of Transport for London has his work cut out planning how to move the millions of people descending upon the British capital for the London 2012 Summer Games. If he does his job well, no one will notice him which is exactly how he likes it.Starting at €8.20
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Picking Up the Signals That Trigger Crises
Rerup, ClausArticle ART-2269-EStrategyDrawing on extensive research on the rare crises faced by Novo Nordisk and the Roskilde Festival in Denmark, this article presents a framework for thinking about attention. It identifies several steps that companies can take to improve their attention quality. Attentional triangulation encompasses three dimensions: stability, vividness and coherence. Managerial decision-making to prevent rare crises lies at the intersection of these dimensions. B...Starting at €8.20
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Responsible Investing Takes Root
Ferraro, FabrizioArticle ART-2314-EFinance, StrategyResponsible investment is moving from being a niche in the asset management universe to increasingly becoming mainstream. In Europe, especially, it appears to be taking off. This article identifies some of the key drivers and the challenges that responsible investment poses to investors and managers as they try to take this novel field and embed it into their institutional practices. Looking to the future, the author highlights three areas that h...Starting at €8.20
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When Giving Your Customers Less Is More
Fader, PeterArticle ART-2382-EMarketing, StrategyContrary to popular belief, most of the world's household brands are not customer-centric; they're product-centric, which isn't enough anymore. Companies may say they care about the customer; they may even have installed a CRM system - but that's the problem. Customer friendliness is not the same thing as aligning your entire company's development and delivery of products and services with the current and future needs of a select set of customers...Starting at €8.20
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Tips to Foster Ownership in Your Organization
Tàpies Lloret, Josep; Ceja, LucíaArticle ART-2386-ELeadership and People Management, StrategyPsychological ownership -- strong emotional ties and a shared sense of mission and purpose that cause workers to identify closely with their business -- can give companies a competitive advantage, if they understand the roots of such feelings and how to develop them. To see how this phenomenon affects the performance of family businesses, the authors conducted a qualitative study of various family-owned firms of different sizes, stages and sector...Starting at €8.20