Search results
-
Carsharing in Barcelona: Avancar (Chinese Version)
Alegre, M.; Lago, Alejandro; Martínez de Albéniz, VictorCase P-1088-ZHService and Operations ManagementAvancar started offering car sharing services in Barcelona in 2004. As in most car sharing businesses, customers would typically make car reservations by the hour, and pick up and drop off the cars on their own (self-service). By 2008, the company had 2000 customers sharing more than 100 vehicles. As Avancar kept growing, it had the possibility of modifying the design of the service process and the management of its capacity. This was especially ...Starting at €8.20
-
Fundamental Concepts and Parameters of Operations Management (Chinese Version)
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-ZHService and Operations ManagementThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20
-
M-Pesa - Mobile Banking in Kenya (Chinese Version)
Sieber, Sandra; Lago, Alejandro; GO, TimothyCase SI-192-ZHInformation Technologies, Innovation and Change, Service and Operations ManagementM-Pesa is an innovative mobile-phone-based money transfer service from Safaricom, the largest mobile network operator in Kenya. M-Pesa allows users with a national ID card or passport to deposit, withdraw and transfer money to other users easily via SMS. Originating from the idea of using mobile technology to help customers make payments to microfinance institutions, M-Pesa had transformed itself into a nationwide money transfer service used by m...Starting at €8.20
-
Additive Manufacturing at Etnia Barcelona (Chinese Version)
Calvo, Eduard; Lago, Alejandro; Sabrià, FredericCase P-1155-ZHBusiness Ethics and Corporate Social Responsibility, Entrepreneurship, Service and Operations ManagementEtnia Barcelona, a niche manufacturer of high-quality fashion eyewear, is considering its next move in light of the advances being made in additive manufacturing, which could require the company to rethink everything from product design to capacity footprint and logistics. The case covers the company's design-to-sale process, raw material procurement, and manufacturing operations. Etnia Barcelona has seen steady growth in revenues since its found...Starting at €8.20
-
Capacity Management in Operations Systems (Chinese Version)
Lago, Alejandro; Moscoso, Philip; Sachon, MarcTechnical Note PN-464-ZHService and Operations ManagementThis technical note discusses how to analyze and manage the capacity of an operations system. The main reason for analyzing capacity is to find the answer to this question: what is the maximum amount of money an operations system can generate (via products or services)? The note presents a general methodology for capacity analysis, illustrated with a variety of examples, which present typical real-life complexities such as batch production, non-s...Starting at €8.20
-
Expansion From Products Into Services: A Necessary but Far From Easy Strategic Move (Chinese Version)
Moscoso, Philip; Lago, AlejandroTechnical Note PN-443-ZHService and Operations ManagementExpanding from products into services has been a leading trend among manufacturing companies over the last ten years. For industrial or consumer product companies, the idea of selling services in addition to products offer the prospect of higher sales, better margins, more customized solutions and chance to stand out from low-cost competitors. Experience shows, however, that there is also a high risk of failure. Product companies that are thin...Starting at €8.20
-
Eurostar and the Channel Tunnel Incident (A) (Chinese Version)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-ZHMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
-
The Fundamentals and Key Concepts of Inventory Management (Chinese Version)
Lago, Alejandro; Moscoso, Philip; Sachon, MarcTechnical Note PN-484-ZHService and Operations ManagementIn this technical note, we address the analysis and management of stocks in an operations system. The document specifically describes the functions of stocks and their costs, in addition to the variables and factors that largely determine stock levels and the action that should be taken to improve inventory management. This will enable us to identify the potential for improvement and assess whether the most appropriate inventory logic is being ap...Starting at €8.20