Search results
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Customer Profit
Pfeifer, Phillip E.; Farris, Paul W.; Bendle, NeilTechnical Note DARDEN-M-0799-EMarketingThis technical note introduces important metrics firms use to monitor customer relationships. The note begins by discussing how to count the firms’ customers and keep track of their activity using the concepts of recency and retention. An important summary of customer activity is the profit the firm receives from each customer. Just as some brands are more profitable than others, so too are some customer relationships more profitable than others....Starting at €8.20
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Customer Lifetime Value
Pfeifer, Phillip E.; Farris, Paul W.; Bendle, NeilTechnical Note DARDEN-M-0800-EMarketingThis technical note introduces important metrics firms use to monitor customer relationships. An important summary of customer activity is the profit the firm receives from each customer. Customer profit (CP) is the metric that summarizes the past financial performance of a customer relationship and is covered in a companion note, "Customer Profit" (UVA-M-0799). The central difference between CP and customer lifetime value (CLV) is that CP measur...Starting at €8.20
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A GLUM Primer: The Risk-Adjusted Expected Value
Pfeifer, Phillip E.; Bodily, Samuel E.; Baucells, ManelTechnical Note DARDEN-QA-0849-EDecision AnalysisThe purpose of this note is to improve on the expected value criterion by incorporating the willingness and capability to take risk of a rational decision maker. First, this note will review the concept of expected net present value (ENPV) and demonstrate its limitations. Next, we introduce the notion of play capital, or the most one is willing to put at risk in view of one’s life circumstances, goals, and resources. Then, we introduce the genera...Starting at €8.20
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El liderazgo de los millennials: Rasgos de una generación
Stein, Guido; Mesa, Rafael; Martín, MiguelTechnical Note DPON-130Leadership and People Management, MarketingEsta nota tiene como objetivo explicar quiénes son los millennials, cuál es su origen y cómo es su forma de ser. Se trata de una generación especial -aunque todas lo sean a su modo- porque, sin llegar a ser revolucionaria, sí ha sido original al manifestar que no le acaba de gustar el mundo que le estamos legando. En los testimonios que aportamos más adelante, se lee que a menudo los millennials ceden a los hábitos sociales imperantes, como los q...Starting at €8.20
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Negociar en una entrevista de trabajo
Stein, Guido; Mehta, Kandarp; Martín, MiguelTechnical Note NEGN-1Innovation and Change, Leadership and People ManagementLa experiencia y la investigación nos enseñan que suele haber un gran margen de mejora a la hora de afrontar las negociaciones que tienen lugar durante un proceso de contratación. Múltiples estudios han demostrado que acertar en la negociación del primer puesto de trabajo tiene consecuencias muy relevantes al cabo del tiempo en la carrera profesional del candidato, por ejemplo, en términos económicos o de ritmo de promoción. Asimismo, las empresa...Starting at €8.20
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Los millennials, el trabajo y la empresa: políticas de gestión y estilos de liderazgo
Stein, Guido; Mesa, Rafael; Martín, MiguelTechnical Note DPON-131Innovation and Change, Leadership and People Management, StrategyEn esta nota técnica, se describe la actitud de la generación incorporada, recientemente, al mercado de trabajo; se aborda, sintéticamente, cuáles son las claves para la adaptación de las políticas de gestión clásicas a esta nueva realidad, y se indica cuáles son los estilos de dirección demandados por los empleados más jóvenes. Cuando los millennials comenzaron a incorporarse al mercado laboral, los miembros de la generación X (nacidos entre lo...Starting at €8.20
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Los millennials y la tecnología
Stein, Guido; Martín, MiguelTechnical Note DPON-138Information Technologies, Innovation and Change, Leadership and People ManagementLa generación millennial se ha convertido en un tópico extensamente analizado y es difícil exagerar la importancia que el concepto ha llegado a alcanzar a día de hoy para las empresas. Esta generación convive ya laboralmente con las denominadas "generación saliente", "del baby boom" y "X". Mientras que gran parte de ellos ha accedido ya al mercado laboral, la otra está llamando a la puerta de las organizaciones, que se han dado cuenta de un hecho...Starting at €8.20
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The Leadership of Millennials: Profile of a Generation
Stein, Guido; Mesa, Rafael; Martín, MiguelTechnical Note DPON-130-ELeadership and People Management, MarketingThe aim of this technical note is to explain who millennials are, where they came from, and what they're like. Millennials are a special generation (though perhaps every generation is special in one way or another) because, though by no means revolutionary, they have been original in making it known that they're not entirely pleased with the world we're leaving them. In the testimonies we will present it is often clear that millennials go along w...Starting at €8.20
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Negotiating During a Job Interview
Stein, Guido; Mehta, Kandarp; Martín, MiguelTechnical Note NEGN-1-EInnovation and Change, Leadership and People ManagementExperience and research teach us that there tends to be a lot of room for improvement when it comes to approaching the negotiations that take place during the hiring process. Numerous studies have demonstrated that successfully negotiating for a first job has very significant consequences later on in the candidate's career - for example, in economic terms or in terms of speed of promotion. Likewise, companies could get what they need more effecti...Starting at €8.20
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A Bayesian Examines the Lady Tasting Tea (Abridged)
Pfeifer, Phillip E.Technical Note DARDEN-QA-0768-EDecision AnalysisThis technical note accompanies the case/class on “The Lady Tasting Tea” (LTT). It describes how a Bayesian would update his or her prior probability for the probability the LTT can correctly distinguish cups of tea based on whether the milk was added first or last. The long-form note (UVA-QA-0769) describes both a discrete model (LTT has p of 0.5 or 0.8) and a more complicated continuous model (p is beta distributed). This abridged note describe...Starting at €8.20