Search results
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Shouldice Hospital Ltd. (Abridged) (Spanish version)
Hallowell, Roger; Heskett, James L.Case HBS-805S28A hospital specializing in hernia operations is considering whether and how to expand the reach of its services.Starting at €8.20
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ING DIRECT (Spanish version)
Heskett, James L.Case HBS-808S01EntrepreneurshipPara maximizar su eficacia, los casos de color deben imprimirse en color. El director general de ING Direct (EE.UU.) tiene que decidir: (1) si y cómo coordinar los esfuerzos de marca de su organización con su matriz, el grupo ING, y (2) la rapidez con que crece el negocio. Incluye exhibiciones de color.Starting at €8.20
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Southwest Airlines--1993 (A) (Spanish version)
Heskett, James L.; Hallowell, RogerCase HBS-602S02Southwest Airlines, the only major U.S. airline to be profitable in 1992, makes a decision as to which of two new cities to open, or to add a new long-haul route. Provides windows into Southwest's strategy, operations, marketing, and culture.Starting at €8.20
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ServiceMaster Industries, Inc. (Spanish Version)
Heskett, James L.Case HBS-309S17Knowledge and CommunicationEl director general de Industrias ServiceMaster ha convocado a un grupo de trabajo interno para llegar a ideas para la reorganización de la empresa para adaptarse al crecimiento inusualmente rápido. En el desarrollo de ambas alternativas y criterios para evaluar ellos, el grupo de trabajo tiene que tener en cuenta la fuerte cultura de la empresa.Starting at €8.20
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Build Ownership into Your Strategic Value Vision: Deliver Value for Customers and Employees
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3826BC-EService and Operations ManagementA strong customer and employee ownership quotient starts with developing a strategy that delivers differentiated, customized value to these parties. To build a strategy that fosters ownership, you need to think systematically about questions such as these: which customers do you want to serve? What specific, customized results are you trying to deliver for them? Will your approach differentiate you from competitors? Will your customers and employ...Starting at €8.20
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Leverage Value Over Cost: Developing Customer and Employee Ownership
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3827BC-EService and Operations ManagementOrganizations that foster customer and employee ownership gain an edge on the competition by designing their operating strategies and systems to leverage value over cost. They carefully align all the elements of the strategic value vision to create a unified, self-reinforcing enterprise focused on ownership-and in the process they achieve enviable margins. They pay particular attention to what the authors call "deep indicators," or key value leve...Starting at €8.20
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Build a Strong and Adaptive Ownership Culture
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3831BC-EService and Operations ManagementWhy is it that many of the same companies appear on lists of the best places to work, the best providers of customer service, and the most profitable in their industries? What do managers at the best places to work understand that others don't? They understand that the identification of organization values is meaningless without a determination of the behaviors, measures, and actions that reinforce the values. They understand that strong and adap...Starting at €8.20
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Auditing Ownership: Measuring Your Organization's Employee and Customer Ownership Capabilities
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3833BC-EService and Operations ManagementIs your organization capable of making the transition to an ownership state of mind, focusing on the kinds of practices and processes that foster and sustain employee and customer owners? This chapter provides a tool for assessing your ownership capabilities. The ownership audit is intended as more than just a checklist of "must do's" to achieve a higher level of employee and customer ownership in your organization. It is designed to be used peri...Starting at €8.20
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Calveta Dining Services, Inc.: A Recipe for Growth, Teaching Note
Heskett, James L.; Girardi, PatriciaTeaching Note HBS-4262-ETeaching Note for #4261.Starting at €0.00
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Porcini's Pronto: "Great Italian cuisine without the wait!"
Heskett, James L.; Luecke, RichardCase HBS-4277-EService and Operations ManagementPorcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known for providing excellent service, Porcini's serves high-quality Italian cuisine made from fresh ingredients. Looking for expansion opportunities, management considers launching a new chain of lower-cost, limited-menu restaurants called Porcini Pronto. The new outlets will be located along busy inter...Starting at €8.20