Search results
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La transformacion de Ineco (B): Las alternativas
Suárez Ruz, Esperanza; Merino, Román; Pin Arboledas, José RamónCase DPO-343Innovation and Change, Leadership and People Management: El caso B propone analizar las opciones a seguir una vez conseguida la reestructuración de la empresa. Se tienen en cuenta las circunstancias económicas y sociales de España y mundiales para tomar una decisión. A Ineco le llega la crisis mucho mas tarde que a las ingenierías privadas, que llevaban varios años lidiando con la caída de la actividad [...]. Justo los años de mayor esplendor de Ineco, casualmente, coinciden con los años de desplome...Starting at €5.74
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DMR España (B)
Suárez Ruz, Esperanza; Pin Arboledas, José RamónCase DP-148-ELeadership and People ManagementThis is the continuation of case A, indicating the decisions made to solve the job turnover problem in Barcelona and the emergence of a certain relaxation that Fernando Francés, the president of the company, has to put a stop to.Starting at €5.74
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Breaking the Trade-Off Between Efficiency and Service (Spanish version)
Frei, Frances X.Article HBS-R0611EService and Operations Managementdiagnosing the behavioral problem, designing an operating role for customers that creates new value for both parties, and testing and refining approaches for influencing behavior.Starting at €8.20
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Pilgrim Bank (B): Customer Retention (Spanish Version)
Frei, Frances X.Case HBS-605S19Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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Managing Employee Retention (Spanish version)
Frei, Frances X.; Campbell, DennisCase HBS-607S04Service and Operations ManagementUsed as part of the third module of a course on Managing Service Operations, which addresses how managers can inform their decisions with customer data (606-097). Provides a retailing context in which employee retention strategies are explored through analyzing detailed store-level data.Starting at €8.20
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Innovation at Progressive (B): Homeowners Insurance (Spanish Version)
Frei, Frances X.; Rodriguez-Farrar, HannaCase HBS-608S05Service and Operations ManagementAnaliza si progresivo, estrictamente una compañía de seguros de automóviles, debe entrar en el mercado de seguros del dueño de la casa. La decisión fundamental es si las competencias que hicieron progresiva a tener éxito en la industria de seguros de automóviles se puede traducir en la industria de seguros del dueño de la casa.Starting at €5.74
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Store24 (B): Service Quality and Employee Skills (Spanish Version)
Frei, Frances X.; Campbell, DennisCase HBS-614S06Service and Operations ManagementComplementa el caso (A).Starting at €5.74
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Advanced Leadership Field Perspectives: Detroit
Kanter, Rosabeth Moss; Malone, Ai-Ling JamilaCase HBS-315106-EStarting at €8.20
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Raymond Jetson's MetroMorphosis ... Baton Rouge, Teaching Note
Kanter, Rosabeth Moss; Hamilton, Tessa Natanay; Malone, Ai-Ling JamilaTeaching Note HBS-316033-ETeaching note for case 315057. Building on his successes as a politician and preacher in Baton Rouge, Louisiana, Rev. Raymond Jetson sought to empower Baton Rouge citizens to innovate solutions for their community challenges. After stepping down as the head of the Louisiana Family Recovery Corps, Jetson became interested in the Advanced Leadership Initiative (ALI) at Harvard University. When his ALI cohort expressed interest in visiting his home...Starting at €0.00