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quedarse seguro en casa o tomar un riesgo en el exterior
By Chu, MichaelCollection: HBSP (USA)Ref.: HBS-R1201PPublished: Jan 1, 2012Format: PDFPages: 7Language: Spanish - Book Chapter
Why Satisfaction Surveys Fail
Collection: HBSP (USA)Ref.: HBS-8177BC-EPublished: Feb 19, 2008Format: PDFPages: 26Language: English - Book Chapter
Bad Profits, Good Profits, and the Ultimate Question
Collection: HBSP (USA)Ref.: HBS-8185BC-EPublished: Feb 19, 2008Format: PDFPages: 29Language: English - Book Chapter
From Score to System: How the Net Promoter Score (NPS) Grew from a Metric to a Management System
Collection: HBSP (USA)Ref.: HBS-8573BC-EPublished: Sep 20, 2011Format: PDFPages: 20Language: English - Book Chapter
The Measure of Success: How Intuit Became a "Net Promoter" Company--And Boosted Its Profits Through Increased Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8575BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English - Case
General Electric Medical Systems--2002 (Spanish version)
Collection: HBSP (USA)Ref.: HBS-708S36Published: Jan 30, 2002Format: PDFPages: 28Language: Spanish - Case
CME Group (Spanish version)
Collection: HBSP (USA)Ref.: HBS-718S03Published: Jan 5, 2011Reviewed: Apr 26, 2011Format: PDFPages: 37Language: Spanish - Case
Tim Keller Katzenbach Partners LLC (Resumido)
Collection: HBSP (USA)Ref.: HBS-418S12Published: Mar 18, 2015Format: PDFPages: 15Language: Spanish - Book Chapter
How NPS Drives Profitable Growth: The Economic Payoff of High-Quality Customer Relationships--And the Net Promoter System
Collection: HBSP (USA)Ref.: HBS-8576BC-EPublished: Sep 20, 2011Format: PDFPages: 27Language: English - Book Chapter
The Enterprise Story--Measuring What Matters: How Enterprise Rent-A-Car Set the Industry Standard for Winning Customer Loyalty
Collection: HBSP (USA)Ref.: HBS-8577BC-EPublished: Sep 20, 2011Format: PDFPages: 19Language: English