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Managing Change in Operations
Landel, Robert D.; Goldberg, RebeccaTechnical Note DARDEN-OM-1376-EService and Operations ManagementThis note's focus is how the robustness of an organization may be due in large part to its ability to build a continuous-improvement cycle solidly into the infrastructure of its culture and operations. Students will learn that when internal or external pressures cause a company to undertake an operational improvement process such as Six Sigma or Lean, managing the human aspects of implementation is critical and utilizing the appropriate tools and...Starting at €8.20
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Managing Inventories: Determining Order Quantity
Freeland, James R.; Landel, Robert D.; Weiss, Elliott N.Technical Note DARDEN-OM-1395-EService and Operations ManagementCycle-stock ordering decisions, including cost-element considerations, are examined. Students will see that as materials flow from suppliers through a firm's operations to customers, the cost-effectiveness of inventory investment is improved by the development and implementation of an inventory management system.Starting at €8.20
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Business Process Mapping: Prospective Student Visits to the Darden School
Landel, Robert D.; Snyder, AndrewTechnical Note DARDEN-OM-1445-EService and Operations ManagementAppropriate for courses in operations management and process improvement. Hundreds of prospective students visit the Darden Graduate School of Business Administration throughout the academic year to interview for admission and gain a better understanding of the Darden educational experience. In anticipation of these visits, the Darden Admissions Office coordinates a typical schedule of events with the first-year (FY) and second-year (SY) student ...Starting at €8.20
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Six Sigma at Dominion Resources, Inc.: Investing In Excellence
Landel, Robert D.Technical Note DARDEN-OM-1453-EService and Operations ManagementThis note provides information on Six Sigma and business improvement at Dominion Resources, Inc., including many examples of the CEO Tom Farrell’s personal commitment and support. It can be used in executive education leadership programs and business courses in operations management in discussions about Six Sigma program elements that help sustain a culture of continuous improvement and deliver extraordinary business results. Ten years after its ...Starting at €8.20
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Operations Business Math-Process Analysis Level Two-Problems (Spanish version)
Landel, Robert D.; Goldberg, RebeccaTechnical Note DARDEN-OM-1595Service and Operations ManagementTraducción al español de la versión del 19 de diciembre de 2002 de UVA-OM-1060. Este conjunto de problemas se centra en los cálculos de análisis de procesos, incluidos el rendimiento, la capacidad, el tiempo de ciclo y la utilización.Starting at €8.20
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Six Sigma: A Basic Overview
Landel, Robert D.; Zimmerman, AlanTechnical Note DARDEN-OM-1339-EService and Operations ManagementIn the nearly 30 years since it was introduced, Six Sigma has evolved to mean different things in different circumstances and in different organizations, so that now it is difficult to identify a single, universally accepted definition. The purpose of this note is to provide a basic overview of Six Sigma by explaining its underlying principles and most commonly utilized methods while providing a brief review of its history. Finally, this note pro...Starting at €8.20
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Managing Inventories: The Reorder Point System
Freeland, James R.; Landel, Robert D.; Weiss, Elliott N.Technical Note DARDEN-OM-1394-EService and Operations ManagementInventory replenishment concepts and tools are described.Starting at €8.20
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Framing Your Business Issue for Others
Landel, Robert D.Technical Note DARDEN-OM-1413-EService and Operations ManagementAppropriate for individuals interested in framing a situation in order to facilitate conversations with colleagues and others not familiar with the situation. To engage others in these conversations, this note outlines specific statements to guide students in framing challenges as stories that can be delivered in eight minutes. Using these guidance statements will help participants prepare a visual presentation of a situation and facilitate conve...Starting at €8.20
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Business Process Mapping
Landel, Robert D.; Snyder, AndrewTechnical Note DARDEN-OM-1423-EService and Operations ManagementAppropriate for courses in operations management and process improvement. This technical note explains how to utilize process maps as tools to show workflow steps, clarify process expectations and responsibilities, and see possibilities for eliminating waste and redundancy. The note details when to use basic process mapping tools, why they work, and how to apply them. The note presents four types: Process Flowchart Map, Swim Lane Flowchart Map, S...Starting at €8.20
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Shrimp Commodity Systems Learning Lab: Guidance Notes
Landel, Robert D.; Soderquist, ChrisTechnical Note DARDEN-OM-1428-EService and Operations ManagementThis technical note supports the “Shrimp Commodity Systems Learning Lab” (SCSLL) simulation (UVA-OM-1405S) used in environmental sustainability or systems thinking courses. It offers detailed guidance for the progression of interactive learning experiences in the SCSLL. Through the simulation, users develop an understanding of the issues facing the shrimp industry system and how policy alternatives could improve the industry’s typical boom-and-bu...Starting at €8.20