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10 Trends for the Board of 2020
Nueno, PedroArticle ART-2849-ECorporate GovernanceThe onward march of globalization, internationalization, digitalization and regulation have made corporate governance an increasingly complex affair, demanding that boards live up to the expectations of today and tomorrow. Especially in key areas such as strategic oversight and risk supervision, the board's remit requires raised levels of competence as well as ethical and responsible behavior. Distilling years of experience on the boards of vario...Starting at €8.20
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Mobile Payments: A Framework for Success
Calvo, EduardArticle ART-2922-EInformation Technologies, Service and Operations ManagementPaying for your coffee, getting on the subway or splitting dinner with friends are everyday actions that can now be done using a mobile phone. But there is a lot more to mobile payments than merely substituting a phone for a card when performing a financial transaction. Managers need to think less about the technology per se and more about how the new functionalities of m-payments can enable superior value propositions for their customers. Doing ...Starting at €8.20
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Belton Semiconductors (B)
Laseter, Timothy M.; Murphy, Michael; Pederson, MattCase DARDEN-BP-0557Corporate GovernanceAfter more intense debate, Belton’s COO has acquiesced and agreed with the manager of a large management consulting firm on every major point. But a senior partner on the assessment, as well as the consultant’s mentor, thinks the results are disastrous.Starting at €5.74
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A Rock and a Hard Place: The Conundrum of Online Grocery after COVID
Laseter, Timothy M.; Lert, DevinCase DARDEN-OM-1733-EService and Operations ManagementIn the aftermath of the coronavirus pandemic, US retailers were scrambling to develop a sustainable business model for e-commerce grocery (e-Grocery). By 2021, many grocers were experimenting with different omnichannel strategies, but none had proven succStarting at €8.20
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TONA Foundry
Laseter, Timothy M.; Byme, Silas; Swerdlow, DorianCase DARDEN-OM-1348-EService and Operations ManagementThis case and “DOSA Motor Manufacturing” (UVA-OM-1349) provide data for the parties in a negotiation exercise. DOSA is seeking to buy a die-cast aluminum housing for a new motor design and has initiated negotiations with TONA Foundry, the incumbent supplier, for half of the housing in the current design. The new design will reduce some costs according to a cost model developed by TONA, and there are several potential additional opportunities for ...Starting at €8.20
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DOSA Motor Manufacturing
Laseter, Timothy M.; Byme, Silas; Swerdlow, DorianCase DARDEN-OM-1349-EService and Operations ManagementThis case and “TONA Foundry” (UVA-OM-1348) provide data for the parties in a negotiation exercise. DOSA is seeking to buy a die-cast aluminum housing for a new motor design and has initiated negotiations with TONA Foundry, the incumbent supplier, for half of the housing in the current design. The new design will reduce some costs according to a cost model developed by TONA, and there are several potential additional opportunities for collaboratio...Starting at €8.20
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Canyon Mining Corporation: Heavy Mobile Equipment Procurement
Laseter, Timothy M.; Katz, Arnon; Choi, SihyunCase DARDEN-OM-1392-EService and Operations ManagementCanyon Mining intends to negotiate a long-term contract for haul trucks to use for surface mining, and a team from Censeo Consulting Group is tasked with developing a methodology to track cost changes over the past contract as input into the negotiation. The current project’s primary objective is to estimate the year-over-year trend in factory manufacturing margins for two different capacity trucks from two different equipment suppliers. These es...Starting at €8.20
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RelayFoods.com
Laseter, Timothy M.Case DARDEN-OM-1431-EService and Operations ManagementIn less than two years, the founders’ innovative model for addressing last-mile challenges in an online grocery retailing operation was working. Although still consuming cash, the three-month-old pilot expansion to another city was experiencing three-digit monthly sales growth. To date, the company had followed a philosophy of low-cost experimentation, as it explored terrain that had been inhospitable to its predecessors. But now Relay needed to ...Starting at €8.20
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Zappos Customer Loyalty Team
Laseter, Timothy M.; Carter, Scott; Goldberg, RebeccaCase DARDEN-OM-1452-EService and Operations ManagementZappos' senior leadership must decide whether to continue to schedule the call center shifts based on seniority or to consider a new plan that makes use of Uber-style surge pricing to pay workers higher hourly rates for the more demanding shifts. These shifts also happen to occur when the bulk of the East Coast buyers call in--early in the morning in the Arizona-based call center. Tony Hsieh, Zappos' renowned CEO, sits in on a meeting with the tw...Starting at €8.20
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Air International Thermal Systems
Laseter, Timothy M.; Sheppelman, Todd; Stewart, SteveCase DARDEN-OM-1480-EService and Operations ManagementThe automotive industry was particularly hard-hit by the 2008 financial crisis. But even more severely hit were the smaller component and systems suppliers to car companies such as Air International Thermal Systems (AITS). A managing director at Unitas Capital, a private equity firm based in Hong Kong, has been asked by a Unitas partner to look into the situation at AITS.Starting at €8.20