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Mobile Payments: A Framework for Success
Calvo, EduardArticle ART-2922-EInformation Technologies, Service and Operations ManagementPaying for your coffee, getting on the subway or splitting dinner with friends are everyday actions that can now be done using a mobile phone. But there is a lot more to mobile payments than merely substituting a phone for a card when performing a financial transaction. Managers need to think less about the technology per se and more about how the new functionalities of m-payments can enable superior value propositions for their customers. Doing ...Starting at €8.20
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Defining Moments: Pay Scales
Detert, James R.; Black, ChristinaCase DARDEN-OB-1215-ELeadership and People ManagementThe only female senior partner at a boutique management consulting firm has found out that she is paid less than half of what male partners were making who were younger, less experienced, and contributing less overall to the business. When she presented her case to the senior partners and explicitly asked if the pay discrepancy is become she was a woman, they would only respond to her through lawyers. The case is designed to bring students’ inst...Starting at €8.20
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Defining Moments: Fair to Whom?
Detert, James R.; Black, Christina; Taubenfeld, BrittonCase DARDEN-OB-1261-ELeadership and People ManagementThe head of an R&D unit in a high-tech firm in India faces a tough decision about whether to recommend firing and replacing or investing even larger amounts of time and resources into training employees who have come up through India’s “reservation system.” Similar to “affirmative action” policies in the United States and Brazil (where the focus is on race), the reservation system in India is meant to counteract inequalities resulting from the hi...Starting at €8.20
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Defining Moments: Personnel Problems - Teaching Note
Detert, James R.; Black, ChristinaTeaching Note DARDEN-OB-1209TN-ELeadership and People ManagementTeaching Note for product OB-1209Starting at €0.00
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Defining Moments: Fair to Whom? - Teaching Note
Detert, James R.; Black, ChristinaTeaching Note DARDEN-OB-1261TN-ELeadership and People ManagementTeaching Note for product OB-1261Starting at €0.00
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Defining Moments: Is It Worth It?
Detert, James R.; Black, ChristinaCase DARDEN-OB-1276-ELeadership and People ManagementAfter finishing a PhD in immunology and working for a few years for a large pharmaceutical company, Eric Lafferty entered an executive MBA program intending to reorient his career toward more meaningful work. Thus he leapt at the chance to work in a significant leadership position at a government agency where he would be in charge of a group that vetted academic proposals to work toward experimental vaccines and drugs. However, he begins to recon...Starting at €8.20
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Bioco
Calvo, Eduard; Sabrià, FredericCase P-1119Service and Operations ManagementDesde su despacho del Hospital San Gabriel, el Dr. Monteagudo, jefe del Servicio de Farmacia, se preguntaba qué más podía hacer para contener el gasto: "Primera semana de febrero y el gerente ya me ha presentado un ultimátum; no sé cómo lograremos generar los ahorros y liberar los recursos financieros para responder a los recortes de presupuesto que la Consejería de Sanidad nos ha aplicado para el ejercicio 2011". Cumplir con un presupuesto drac...Starting at €8.20
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Bunge Ibérica: unas plantas con billete de ida y vuelta
Calvo, Eduard; Girbal, AlbertCase P-1128Service and Operations ManagementBunge es el líder mundial del procesado de semillas oleaginosas en general, y de soja en particular. La soja se cultiva fundamentalmente en Brasil, Estados Unidos y Argentina y, tras recolectarse las habas, éstas se molturan para transformarlas en harina para uso animal y aceite para uso humano, que se comercializan en el mundo entero. Siguiendo las directrices sugeridas en un caro informe elaborado por una gran firma de consultoría en 1998, la c...Starting at €8.20
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Aernnova: se avecinan turbulencias industriales
Calvo, Eduard; Orozco, Jesús Arturo; Estrada, MiguelCase P-1136Entrepreneurship, Service and Operations Management, StrategyEs febrero de 2007 y Aernnova, compañía española de aeroestructuras, no pasa por su mejor momento. Hace menos de un año que se ha escindido del grupo industrial Gamesa en una operación liderada por el antiguo equipo gestor. Éste ha elaborado un plan estratégico para darle la vuelta a un negocio fuertemente apalancado y que pierde dinero. El objetivo fundamental es establecerse como proveedor de tier 1 en el sector aeronáutico para poder mantener ...Starting at €8.20
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Fashiop: A Box of Surprise
Calvo, EduardCase P-1150-EEntrepreneurship, Service and Operations ManagementFashiop was a start-up whose objective was to dress men who didn't like going to shops or who didn't have the time to go. Its new online personal shoppers service eliminated all the inconveniences about shopping: after a phone interview, a personalized selection of clothes would be sent to the customer's home, who after trying them, would decide which ones to keep and which to return. Delivery and styling were free and the clothes were sold at th...Starting at €8.20