Search results
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Clearing the Path to Innovation
Miller, Paddy; Wedell-Wedellsborg, ThomasArticle ART-2316-EInnovation and Change, Leadership and People ManagementFostering innovation is not just about getting people to think differently. If you want to make innovation happen, you need to change the way people act or behave in their daily work. And the best way to do that is to change the environment they work in. This article will help managers take a new approach to the leadership role and think differently about how to foster innovation in their companies. The authors present five key behaviors, which t...Starting at €8.20
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Building a Creative Culture for Innovation
Miller, Paddy; Brankovic, AzraArticle ART-2049-EInnovation and ChangeOver the past couple of years, many companies have been taking steps to formalize the innovation function, creating a separate innovation office and appointing a Chief Innovation Officer (CIO). Interestingly, this development coincides with a period of economic crisis, and may signal a growing recognition that the way forward is innovation, which will ultimately affect or condition a company's industry position over the long term. As companies fo...Starting at €8.20
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Michael Eisner at Disney
Mitchell, Jordan; Miller, PaddyCase DPO-61-ECorporate Governance, Leadership and People ManagementThis case deals with a proven successful leader in entertainment (Michael Eisner) in a time of leadership crisis. At the time of this case, Eisner is managing an internal and external revolt. Students must unearth the key points of Eisner's leadership, including how he manages people, his communication ability, his propensity to risk taking and his track record in developing other leaders. In looking at Eisner's leadership, students will have t...Starting at €8.20
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The Project Life Cycle: Planning
Ribera, JaumeTechnical Note PN-461-EService and Operations ManagementOne of the ways to study how projects are managed is by reviewing the different stages along the project life cycle. In this note we explore on of the most important stages, the planning of activities. In the project planning stage we use the definition of the project to develop the details of the different tasks that will have to be performed, and prepare an initial feasible schedule of resources and corresponding budget.Starting at €8.20
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Project Definition: Using the Logical Framework
Ribera, JaumeTechnical Note PN-504-EService and Operations ManagementThe document presents the basics of the Logical Framework Approach (LFA), a methodology to ensure that the most critical parts of a project are well defined before the project is planned or launched. It describes the four main blocks of the LFA and provides a checklist to ensure that the project is well defined before proceeding.Starting at €8.20
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Mike McCready and Music Xray: Business model innovation in the music industry
Brankovic, Azra; Miller, PaddyCase DPO-246-EInnovation and Change, Knowledge and Communication, StrategyThe Music Xray case study can be used as a companion case to "Polyphonic HMI: Mixing Music and Math" (HBS Publishing, 2005) or as a stand-alone case. The case captures the emergence of a new business model in response to changes wrought on the music industry by the Internet, and particularly the advent of Web 2.0.Starting at €8.20
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Barcelona Air Control Center (ACC)
Grasas, Alex; Ribera, JaumeCase P-1052-EService and Operations ManagementThe case describes air traffic management, taking the Barcelona Air Control Centre as an example. The air traffic controller plays a crucial role in air traffic management. The case also describes this role and details the air traffic controller's functions and responsibilities.Starting at €8.20
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Inventory Management - Safety Stock
Grasas, Alex; Ribera, JaumeTechnical Note PN-428-EService and Operations ManagementThis note presents the concept of safety stock as a way of protecting the company against uncertainty in stock behavior. It contains a number of examples and a spreadsheet that calculates the size of the safety stock, taking into account the parameters that affect it. It continues with a discussion of advanced aspects related with safety stocks.Starting at €8.20
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Input/Output Curves
Grasas, Alex; Ribera, JaumeTechnical Note PN-424-EService and Operations ManagementThis note presents the input/output curves, how to plot them and their meaning. The input/output curves represent the inputs and outputs of the flowchart of any process. They can be used to study different parameters of the process, such as lead times, the average number of elements in the system, etc. These concepts are discussed using an example.Starting at €8.20
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The Value of a Satisfied Customer
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-368-EService and Operations ManagementKnowing the value of a customer is an important element in managing the service quality of an organization. By value of a customer we understand the net present value of the cash flows generated by this customer. Our experience shows that in those organizations where this value is known the personnel is more sensitive to losing customers and that these organizations launch many more initiatives to retain them, thus increasing the profitability of...Starting at €8.20