Description
In 2018, a dealership facilitator needed to decide whether to continue implementing the Thumbs Up application (app) at Lakeside Automotive Ltd., a family-owned car dealership in the Greater Toronto Area. The Thumbs Up app was a digital tool that enabled e
Learning Objective
This case is intended for use in an undergraduate or graduate-level course on human resource management, organizational behaviour, or information systems and technology management. The case can be used to achieve the following learning objectives: ·To i