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&Samhoud Service Management (Spanish Version)

DeLong, Thomas J. ; Nanda, Ashish ; Mullick, Monica

Reference: HBS-804S12
Year: 2000
Number of pages: 18
Geographic Setting: Netherlands
Publication Date: Mar 16, 2001
Fecha de edición: May 9, 2001
Source: HBSP (USA)
Type of Document: Case
Industry Setting: Consulting services

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Description

Y Samhoud, una pequeña empresa de consultoría de gestión de servicios en los Países Bajos, se enfrenta con el dilema de despedir a su mayor cliente, mientras que la introducción de la teoría de la cadena de beneficios servicio de Heskett.

Keywords

gestión de servicios