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Brand Tanishq: Navigating Social Media Backlash
Jaydeep MukherjeeCase IVEY-W25084-EKnowledge and Communication, MarketingThe chief executive officer of the jewellery division at Titan Company Ltd. withdrew two successive advertising campaigns for jewellery brand Tanishq during its high selling festive season in 2020 due to intense social media trolling. These adverse social media reactions, shaped by religious beliefs and ideology, challenged the well-entrenched “progressive and bold” positioning of the brand. With multiple stakeholders and shifting societal ideolo...Starting at €8.20