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- Case
Korean Air: The Nut Rage Incident
Collection: Ivey Business School (Canada)Ref.: IVEY-9B15D017-EPublished: Nov 30, 2015Reviewed: Nov 27, 2015Format: PDFPages: 10Language: English - Case
Baidu, Alibaba, and Tencent: The Three Kingdoms of the Chinese Internet
Collection: HBSP (USA)Ref.: HBS-615039-EPublished: Jan 13, 2015Reviewed: Sep 2, 2016Format: PDFPages: 20Language: English - Case
SF Express: From Delivery to E-Commerce
Collection: HBSP (USA)Ref.: HBS-616003-EPublished: Jul 20, 2015Reviewed: Jul 8, 2016Format: PDFPages: 20Language: English - Teaching Note
SF Express: From Delivery to E-Commerce, Teaching Note
By Zhu, FengCollection: HBSP (USA)Ref.: HBS-616018-EPublished: Mar 2, 2016Reviewed: Mar 4, 2020Format: PDFPages: 19Language: English - Teaching Note
edaixi (eWash): Digital Transformation of Laundry Services (A) and (B), Teaching Note
By Zhu, FengCollection: HBSP (USA)Ref.: HBS-620087-EPublished: Jan 13, 2020Reviewed: Feb 24, 2020Format: PDFPages: 20Language: English - Case
Singapore Post Ltd.: Recurrent Service Failures
Collection: Ivey Business School (Canada)Ref.: IVEY-9B19D021-EPublished: Nov 15, 2019Reviewed: Nov 15, 2019Format: PDFPages: 10Language: English - Case
Saladstop!: Service Environment and Design
Collection: Ivey Business School (Canada)Ref.: IVEY-9B21D010-EPublished: Jun 28, 2021Reviewed: Jun 28, 2021Format: PDFPages: 13Language: English - Case
edaixi (eWash): Digital Transformation of Laundry Services (A)
Collection: HBSP (USA)Ref.: HBS-617034-EPublished: Apr 3, 2017Reviewed: Feb 24, 2020Format: PDFPages: 13Language: English - Case
edaixi (eWash): Digital Transformation of Laundry Services (B)
Collection: HBSP (USA)Ref.: HBS-617038-EPublished: Apr 3, 2017Reviewed: Feb 24, 2020Format: PDFPages: 2Language: English - Case
Ant Financial (B)
Collection: HBSP (USA)Ref.: HBS-618041-EPublished: May 2, 2018Format: PDFPages: 2Language: English