Default Category
-
Korean Air: The Nut Rage Incident
Thompson S.H. Teo; Mei Jie ZhaoCase IVEY-9B15D017-EService and Operations Management, StrategyIn December 2014, after receiving poor service on a flight, a senior vice president at Korean Air lashed out at the flight attendants and delayed the flight’s departure until the chief attendant was returned to the gate. Following a tepid apology from her father, Korean Air’s chief executive officer, her actions drew a public backlash because they exposed the sense of entitlement prevalent among rich family conglomerates in South Korea. How shoul...Starting at €8.20
-
China Novartis Institute for Biomedical Research: Building a sustainable, globally integrated research enterprise, Teaching Plan
Sato, Vicki L.; Lobb, AnnelenaTeaching Note HBS-613103-ETeaching Plan for 612048.Starting at €0.00
-
Arup: Building the Water Cube, Teaching Plan
Edmondson, Amy C.; Lobb, AnnelenaTeaching Note HBS-614082-ELeadership and People ManagementTeaching Plan for Product #410054Starting at €0.00
-
Hacia el Estanque Dorado (A)
Retsinas, Nicolas P.; Donovan, G.A.; Dai, Nancy Hua; Ginsburgh, JustinCase HBS-212S02FinanceLas empresas Rong-D deben decidir si se debe construir una urbanización de alto nivel de lujo en Chengdu, China. Datos demográficos son muy alentadores para este nuevo tipo de producto, pero existen numerosos, mercado, riesgos financieros y políticos culturales que deben evaluar antes de seguir adelante.Starting at €8.20
-
Singapore Post Ltd.: Recurrent Service Failures
Thompson S.H. Teo; Jitao Chen; Felicia, Li Peng Lim; Yu Zhen Goh; Qian Bing Lim; Pei Yi Lee; Shi Khin Tan; Vanessa Jia Hui KwaCase IVEY-9B19D021-EService and Operations Management, StrategyFor 160 years, Singapore Post had been one of Singapore’s main postal service providers, delivering trusted and reliable postal services to homes and businesses. However, in 2019, Singapore Post was plagued by recent service lapses and operational problemStarting at €8.20
-
Saladstop!: Service Environment and Design
Sheryl E. Kimes; Thompson S.H. Teo; Iswarya LoganathanCase IVEY-9B21D010-EService and Operations ManagementIn May 2019, the founder of SaladStop!, a Singapore-headquartered healthy salad chain with locations across Asia, was looking for innovative ways to improve the customer experience at SaladStop! stores worldwide. In six months, the founder was planning to renovate one of his branches in Singapore. This renovation would set a precedent for future outlets in terms of layout and design. The founder was aware of rising customer dissatisfaction caused...Starting at €8.20
-
Insights Analytics: Technology for a Knowledge Management Program
Rohit Nishant; Thompson S.H. Teo; Mark Goh; Sameer AgarwalCase IVEY-9B14E018-EInformation Technologies, StrategyLeading analytics firm, Insights Global Analytics, handled many analytics processes and projects requiring extensive domain and statistical expertise. Employees with prior analytics experience had skill-sets that could be utilized for other projects. Analysts and consultants working on business research projects had strong domain knowledge about various technological trends. However, sometimes one team did not know about the rich skills possessed...Starting at €8.20
-
Toward Golden Pond (A)
Retsinas, Nicolas P.; Donovan, G.A.; Dai, Nancy Hua; Ginsburgh, JustinCase HBS-210045-EFinanceThe Rong-D companies must decide whether to build a luxury senior housing development in Chengdu, China. Demographics are very encouraging for this new product type, but there are numerous cultural, market, financial and political risks that they must assess before moving forward.Starting at €8.20
-
Toward Golden Pond (B)
Retsinas, Nicolas P.; Ginsburgh, Justin; Donovan, G.A.; Dai, Nancy HuaCase HBS-210046-EFinanceSupplements the A case. Provides an additional dilemma for the Rong-D companies with regard to building luxury senior housing in China.Starting at €5.74
-
Longtop Financial Technologies (B)
Hawkins, David F.; Lobb, Annelena; Sesia, AldoCase HBS-112037-EAccounting and ControlNo abstract available.Starting at €5.74