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Janalakshmi Financial Services' HR Dilemma (Spanish Version)
Chung, Doug J.; Kak, RadhikaCase HBS-517S14MarketingV. S. Radhakrishan, CEO de Janalakshmi Servicios Financieros, una de las mayores organizaciones de microfinanzas urbana de la India, se enfrenta a un dilema HR. La fuerza de ventas en la mayor división de JFS, al por menor de Servicios Financieros, que se centró en la distribución de pequeños préstamos basados en el grupo, estaba experimentando disminución de la productividad y una alta y por encima del mercado tasa de desgaste. Radhakrishnan s...Starting at €8.20
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Sales Force Management at Nobel Ilac, Teaching Note
Chung, Doug J.Teaching Note HBS-520057-EMarketingTeaching note for case 519067.Starting at €0.00
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NGO Microfinance in the Tibet Autonomous Region, Epilogue
Campbell, Robert; Saich, Anthony; Stuart, GuyCase HBS-HKS446-EIn 1998, the Tibet Poverty Alleviation Fund (TPAF), a small, US-based non-governmental organization, launched an initiative to bring the benefits of microfinance to the impoverished people of rural Tibet. Based on the lending model pioneered by the Grameen Bank in Bangladesh, TPAF's microfinance program would make small loans to individuals and families to help them start up small-scale enterprises that would, it was hoped, raise their incomes a...Starting at €8.20
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NGO Microfinance in the Tibet Autonomous Region
Stuart, Guy; Campbell, Robert; Saich, AnthonyCase HBS-HKS447-EIn 1998, the Tibet Poverty Alleviation Fund (TPAF), a small, US-based non-governmental organization, launched an initiative to bring the benefits of microfinance to the impoverished people of rural Tibet. Based on the lending model pioneered by the Grameen Bank in Bangladesh, TPAF's microfinance program would make small loans to individuals and families to help them start up small-scale enterprises that would, it was hoped, raise their incomes a...Starting at €8.20
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Improving the Flow of People: The Victoria Station Redesign
Fagan, Mark; Stuart, GuyCase HBS-KS1244-EService and Operations ManagementTransport for London is in charge of an extensive network of Underground (metro) stations, some of which are more congested than others. This case looks at capacity planning, with the heavy-traffic Victoria Station as its primary focus. The case provides an overview of the main activities an Underground rider must carry out to either enter the station and eventually board the train, or else alight from the train and exit the station. The case pro...Starting at €8.20
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Janalakshmi Financial Services' HR Dilemma
Chung, Doug J.; Kak, RadhikaCase HBS-516039-EMarketingJanalakshmi Financial Services (JFS), an Indian microfinance institution, had grown rapidly by providing financial products to its main customer base, the urban poor. However, the company was facing several challenges. JFS's productivity was declining, and it was experiencing a high and above-market-average attrition rate in its sale force-i.e., the loan officers. In addition, the division of duties for origination and collection by the two types...Starting at €8.20
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Janalakshmi Financial Services' HR Dilemma, Teaching Note
Chung, Doug J.Teaching Note HBS-516115-EMarketingTeaching note for case 516039.Starting at €0.00
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Sales Force Management at Nobel Ilac
Chung, Doug J.; Yucaoglu, GamzeCase HBS-519067-EMarketing1) growth was not as high as desired; and 2) the sales force's voluntary turnover was very high. Given that the sales force was the only go-to-market channel, Nobel needed to do something to reduce employee turnover without affecting the positive trend in sales and profits. For many industries, personal selling is the primary and sometimes the only way that a firm can go to market. Hence, properly managing the sales force is a key to a firm's su...Starting at €8.20