HBSP (USA)
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Statistical Quality Control for Process Improvement (Spanish version)
Bohn, Roger E.Case HBS-616S10Service and Operations ManagementDescribes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.Starting at €8.20
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How Diversity Can Drive Innovation
Hewlett, Sylvia Ann; Marshall, Melinda; Sherbin, LauraArticle HBS-F1312B-ELeadership and People ManagementCompanies that have what the authors call two-dimensional (2-D) diversity--their leaders exhibit both inherent and learned diversity traits--are much more likely to understand their clients and unlock innovation among their workers.Starting at €8.20