HBSP (USA)
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Getting Brand Communities Right (Spanish version)
Fournier, Susan; Lee, LaraArticle HBS-R0904KMarketingThis article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. Marketers in a variety of industries are trying to increase customer loyalty, marketing efficiency, and brand authenticity by building communities around their brands. Few companies, however, understand what brand communities require and how they work. Drawing from...Starting at €8.20
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Digital China Holdings Limited: Managing the Transition from a Product-oriented to a Service-oriented Company
McFarlan, F. Warren; Chen, Guoqing; Reimers, Kai; Guo, XunhuaCase HBS-307093-ELeadership and People ManagementDigital China is the largest Chinese independent systems integrator (IBM and HP are larger). Describes their history and their current strategy and invites the student to advise them as to how they should continue to grow in the future. This is the closest China currently has to Infosys and their 7,700-person company is a very interesting, and today, a largely unknown organization outside of China.Starting at €8.20