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HSBC Credit Card Rewards Program
Robert J. FisherCase IVEY-9B08A017-EMarketing, StrategyAround 1994, competition in the credit card market was based on price (i.e., interest rates and annual fees). After Chase and American Express launched bonus point programs in 1993, HSBC was forced to follow in 1994. The original program was targeted at high-income consumers as with luxury brand redemption items. Competition reacted and consumers quickly learned to expect a points program as a standard feature. Again, HSBC differentiated their cr...Starting at €8.20