HBSP (USA)
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The Great East Japan Earthquake (K): Oh!Guts!'s Recovery Efforts
Takeuchi, Hirotaka; Kure, Bunsho; Levine, Andrew; Park, Andrew; Selhorst, Bria; Zhou, AdelynCase HBS-716479-EStrategyStarting at €8.20
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Steinway & Sons (Spanish version)
Garvin, David A.Case HBS-603S21Service and Operations ManagementConsiders whether Steinway should reintroduce a long-discontinued product line to meet competition from the Japanese. Raises the issue of just how quality is defined in this market. Looks closely at a production process relying on craft skills. Students have the opportunity to consider issues of quality.Starting at €8.20