HBSP (USA)
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Why "I'm Sorry" Doesn't Always Translate
Maddux, William W.; Kim, Peter H.; Okumura, Tetsushi; Brett, JeanneArticle HBS-F1206B-ELeadership and People ManagementResearch focused on Japan and America shows that a seemingly simple concept, the apology, is interpreted very differently by different cultures. Only by understanding such differences can executives use it as a tool for facilitating negotiations, resolving conflicts, and repairing trust--of increasing importance in today's global world.Starting at €8.20
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The Great East Japan Earthquake (G): Yahoo! Japan's Response and Recovery Efforts
Takeuchi, Hirotaka; Nakazawa, Tomohiro; Burke, Sam; Kratz, Jonathan; Marchand, DavidCase HBS-716475-EStrategyStarting at €8.20